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Complaint Details
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Initial Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 7 th my car was involved in a hit and run. The ins company told me if they cannot get a hold of their client they will deny the claim I called to talk with a supervisor the agent **** would not let me talk to her wouldnt even let me leave a voicemail he was rude and hatefulBusiness response
08/22/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Venture, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Initial Complaint
08/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Claim No: OAL10691 Insured: ******** Paso ******** Policy No: ********* Date of loss: 5/19/24 An individual insured by the Old American County rear-ended my vehicle on 5/19/24. ******** Contract Adjusters have been assigned to handle my claim. They have determined my car to be a total loss. Around a month ago, ****** **** from ******** contacted me, offering approximately $2000 to settle the claim. I requested the information he used to calculate this amount but have not received a response in over a month. Recently, I found a similar car in comparable condition to my pre-accident vehicle, which was sold for $5000. Despite multiple attempts, I have not been able to reach ****** **** via phone or email. Based on my experiences, both Old American County and ******** Contract Adjusters have been the most unsatisfactory companies I have had to deal with in the past. I am looking for someone to fulfill their responsibilities and ensure a fair payout based on accurate comparisons, rather than lowballing me.Business response
08/15/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
***** A. ********, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Customer response
08/16/2024
I am rejecting this response because:
This company often makes low settlement offers that benefit them but harm the injured party, as evidenced by many complaints on the BBB. They determine their offers solely based on *** without considering other comparisons, choosing the lowest value instead. I have given them actual comparisons of similar cars that recently sold for much higher prices than what they are offering.
Although my car has a rebuilt title, it was restored to its pre-accident condition and evaluated as being in "good condition" by the company's own appraiser.Business response
08/28/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
***** A. ********, has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Initial Complaint
05/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
March 25,2024-Signed up new policy. 03/25 Paid $****** 04/13 Paid ****** Policy Number: *** ********* Vehicle: 2013 **** 500 Agent Number: ************ location: ************************************************************************* I signed up for an auto policy with AMax Auto Insurance on March 25,2024. The agent I worked with was ******. A few weeks later, I noticed an incorrect address listed on my policy. I have no idea where that address came from. When I called to update it, I was informed that I needed to pay additional money to change the address. I agreed because I needed insurance, and the updated monthly payment would be lower and figured maybe it was my fault for not catching it sooner. I received my insurance card and the *** payment schedule at the correct address.However, today I noticed that the payment scheduled for 05/13 was not drafted from my account. When I went online to pay, I was surprised to find that the policy did not exist. I called the office and was informed that the policy was cancelled due to a missing photo of one side of the car.This situation is unacceptable. I submitted all the requested photos. For the entire time, I believed I had an active full coverage policy, but that was not the case. Furthermore, I received no notification of the policy cancellation.The representative I spoke with today suggested creating a new policy and promised that the district manager would call me. This is not an acceptable solution. I paid nearly $quite a bit of money and do not have an active policy, which prevents me from getting a state inspection and registering my car. I still have a car note to pay. I am concerned about potential first-party fraud or collusion due to the fact that the address was not one of mine and i never received notification for any thing need or policy would cancelled. In, addition when I called yesterday, they wanted more money from me for a new policy.Sincerely, ***************************Business response
06/03/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
United Automobile, has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for autopay for my insurance policy (TXOP0074178) on 04/12/2024 , the money was then taken out of my bank account on the due date 04/12/2024 . After my original payment of ****** was made I was then notified by my bank that I was being charged another amount of ****** with NO EXPLANATION on this charge. I then logged into my account to see what is going on with my insurance policy and I see that my policy was scheduled to be canceled on 05/03/2024. I then call customer service number to speak with someone, they said they do see I made the payment of ****** and not sure what the other charges where for and that they were going to reinstate my policy and fix the other unexplained charges on my account. It is now 5/7/2024 and they never fixed anything! They took my ****** payment without providing my the coverage under my policy. My policy was wrongfully cancelled. I made my monthly payment on time and did not receive what I paid for. I will no longer be doing any business with old county or it's affiliated company blue fire insurance. I would like a full refund since I did not receive cover for the month.Business response
05/16/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Bluefire, has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Customer response
05/16/2024
I am rejecting this response because: 201.98 was taken out of my account and in the check that is "Said" to have been issued I see is only 112 . I have not yet received the check.Business response
05/22/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Bluefire, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Customer response
05/23/2024
I am rejecting this response because: I was not refunded the full amount that was taken from my bank account.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
April 10th 9:45am when I follow the front car slowly stoped for the red light after 3 seconds a Ford150 pickup truck hits me. And push my car to the car in front of me. My rear glass broken and the glass pieces hits to my seat. My rear glass broken and my tailgate & rear ************ body got twisted as well. They all smashed up. Me and my wife got dizzy and still been pain and suffering. We have our attorney trying to talk with the insurance company (old American)but they seems really hard to pick up the call. They denied my claim because when the driver hits my car he has tools on his truck. Even though the drivers said that he wasnt in a business purpose! But the insurance company still keep saying they wont cover for business purpose for escape from my claim. Thats unbelievable and unacceptable.!Business response
05/13/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Connect MGA, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Customer response
05/13/2024
I am rejecting this response because: The driver said he wasnt in a business purpose.Business response
05/20/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Connect, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Initial Complaint
04/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint is regarding the claim number CCB01308765 and policy number CCB01308765. The claim in managed by Connect MGA. The adjuster is *************************** **************. As determined by the police report and investigation, Old American's insurer was at fault for a vehicle crash that occurred on 2/13/2024. We have been trying to reach the adjuster for the past 3 weeks and there has been a complete silence with both phone calls or emails. Please resolve this claim as soon as possible with a check to repair my damaged vehicle. I have made multiple calls over the past 3 weeks and there has been no response from the customer service or the adjuster.Business response
04/09/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Connect *************** has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Initial Complaint
03/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My request is simple. Process my claim honestly.My vehicle was damaged by a driver who admitted fault. His insurer, Old American Insurance *********************************************** *****, through its representatives investigated and accepted 100% liability. Their processing agent, ********************** is very very sketchy. It is my belief that ********************** has engaged in document alteration, withholding documents and data alteration to the financial advantage of the Old American organization of interrelated companies. I have brought a few of these intuitional systematic deceptive trade practices to the attention of Old American president ************************************ If you, President ************ continue to claim, that my claim was processed honestly, then post Old American's claims handling policies, practices and procedures. No bla, bla bla to confuse the issue. Just post the policies in response to this post. Then the BBB and the readers can encourage Old American to be honest.Business response
03/13/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Venture *************** has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Customer response
03/21/2024
Like ******************************** BBB complaint, the Old American claims processing agent ************************ tried to dodge claim responsibility by "having trouble contacting their insured". To avoid claim denial, I helped them find their insured.
For my BBB claim, I do not accept the response of the business.
Their response is consistent with Old American County Mutual's policy of dodge, delay and under pay. President *********** has allowed his representatives to be deceptively inconsistent with the method for determining total loss and fair market value.
As, ************************** knows, insurers have a "duty to explain".
Excluded from their comparable evaluation for a *** claim were the *** vehicles matching the claimants make model and year. The majority of the included vehicles were from ******* and went as far away as *********** metroplex. Why are the substandard vehicles that are a 2-day round trip away in? but the claimant matching local vehicles out?
Old American uses an adjuster claim shuffling process, which is designed to confuse the claimant and run out the clock. This practice creates financial pressure on the accident victim to accept a low-ball offer. The individuals adjusting my claim have used different criteria in determination of "total loss". In a company deserving to be licensed in *****, an honest company, those criteria would be the same. Those criteria would be written down as a policy. What is Old American's total loss determination policy? Publish that policy here for all to see.Business response
03/25/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Venture *************** has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Customer response
03/28/2024
I reject the response because they still refuse to address the request of my complaint.
Better Business Bureau
********************************************************************
Dispute Resolution Department
Complaint ********/ 3rd request for honesty in this forum
Dear BBB Dispute Resolution Department,
As you can see, more dodge and delay to try and run out the clock. Let me try again. What is Old American's total loss determination policy? I request Old American 3. Tell the Truth 4. Be Transparent 5. Be Responsive.
Please note the deceptive nature of Old American's response. " Venture ************** has responded on our behalf, stating ***their*** position regarding the complaint."What possible reason does Old American President *********************************** have for withholding the requested information. Well, there is.... delaying the claim payout to put financial pressure on the claimant to force acceptance of a low-ball offer. Do I need to submit a new complaint just addressing Old American?
BBB may recognize 3. Tell the Truth 4. Be Transparent 5. Be Responsive as part of their Accreditation Standards. So far Old American's response has fallen far short of those standards.
As a heads up to the BBB. I recently visited ***************************************************************** office. Who would have thought you could just get buzzed in. I was able to share the unethical behavior of Old American with her staff. It is likely I will be passing these email communications and company responses on to the constituent advocates.
Sincerely,
*******************************Customer response
04/05/2024
August 18, 2023
***********************************
*******************************************************************
Dear ***************************
In June of 2022, the position of the *** was that ***/Old Am "will not be repairing the vehicle as the the repairs exceed the actual cash value of the vehicle". Without looking at the numbers or the underlying data, the *** position seemed to be consistent with the information that was, and still is, on the *** web site. (see attached) [We will not address the issue of unscrupulous organizations manipulating the underlying data to their financial advantage at this time].
Well known experts at **************************************** dispute the *** claim that the *** repair cost estimate of $10,634.40 is greater than the *** actual cash value estimate of $13,800. Their conclusion is that $10,634.40 is less than $13,800, making the ******* car repairable according to the June 2022 *** criteria.
In an April of 2023 email to President ************ I attempted to collect any additional underlying data to make sense of the *** position. A review of the Booth response will show that I was unsuccessful.
After having their June of 2022 position disproven, *** seems to be taking a new position that ***/Old Am will not be repairing my vehicle because "the estimated cost of repairs were $10,634.40, which is over 70% of what our appraiser determined to be the total loss value of your vehicle".
It will not surprise any fair minded person, that this change from June of 2022 to April of 2023 is most likely a financial benefit to ***/Old Am.
Please investigate and confirm that the Total Loss determination of my claim has been conducted IAW the Old American claims handling policy and provide a written response detailing the results of your investigation.
Given the sketchy things that have already happened with my claim, I request you send me a copy of Old American's claims processing policy. I request a copy of Venture General Agency's claim handling policy.
Thank you for your timely attention to this matter.
Please confirm receipt of this communication.
Sincerely,
*******************************
Communication to be delivered to above addressCustomer response
04/05/2024
*********************,
I mentioned ******************************** complaint earlier. He complained that representatives of Old American's group of companies try to dodge claim responsibility by "Having trouble contacting their insured". They unsuccessfully tried that with me. They did the same thing to *******************. I don't think she ever complained to the BBB. Most people under 40 don't.
The reason I'm trying to pin them down on Old **********************'s claims policy is that the processing agent keeps moving the goal posts. It has been almost 2 years, and They are trying to run the clock out on me. They do that alot too. They ran out the clock on the granddaughter of a friend of mind by switching adjusters and not returning phone calls. She was a waitress.
Back to my complaint. I am happy with the help you guys are giving me. The reason I mentioned getting my congresswoman involved is to give you guys a heads up.
If I understood the *** guys correctly, the insurance companies are supposed to be consistent within their organization in their actual cash value determinations and their total loss determinations. It makes a big difference to me if my car is tagged unrepairable.
Thanks for your help.
Respectfully,
*******************************
Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Insured was at fault in accident wrecking into my truck. 100% at fault. I have included the police report. They will not respond to over 10 calls, messages and requests.Business response
01/23/2024
Good afternoon,
Thank you for the complaint that was just issued to us to view today, 01/18/24.
Please note that this is the first notice of this complaint.
The address you have on the notice and phone number are not for Old American or its affiliated companies.
We kindly ask that you revise your information you have for Old American and give us the time allowed for us to review and respond.
Best regards.
******
************************************************| Compliance Supervisor
Old American County Mutual Fire Insurance Company & Old American Indemnity Company
P.O. Box ****** | ******, ***** 75379-3747
Office: ************** |Toll Free: ************
Business response
01/23/2024
Good morning,
All DOI/ BBB states use, ************************** since this is the inbox for all complaints.
We also noticed we are listed under different names and different addresses.
Could we please get all of these addresses and phone number updated as well?
We want to make sure we provide the best service for all the consumers.
Thank you so much.Business response
01/24/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Connect MGA, has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the response.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed an insurance claim as I was rear ended while waiting at a signal. I filed a claim and provided pictures of the damage, the other vehicle on the spot and insurance information. I called police and they refused to come since the damage was not significant. I tried filing a police report later and was denied the ability to do so since this was not a hit and run/insurance information was exchanged. Sigotx is denying the claim as their insured is not responding after multiple phone calls and letter. Reason for denial is non-coooperation. Basically, incentivizing drivers to have accident and not respond. They are unable to validate their insured was driving and are denying for this reason. This is not acceptable.Business response
12/11/2023
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Sigo *************** has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Customer response
02/20/2024
Better Business Bureau
*********************************************************
11th February 2024
Dear Dispute Resolution Department,
This message is in reference to the Complaint ID: ******** submitted on 12/6/2023. This is pertaining to the denial of claim # ******** for policy SIGOTX-*********. Thank you for your prompt resolution.
Why is the business response not acceptable?
The response from the business indicated that despite of multiple outreaches, they are unable to contact their insured. As a result, they denied my legitimate auto insurance claim for non-cooperation. I have attempted to summary the claim circumstances below and have also attached evidence previously submitted to old county mutual insurance.
Scenario: I was parked at a signal on ********************* and **************** and was rear ended by the insured on September 7th at 8:30 PM. I was not at fault and was stationary when the accident occurred. I have submitted the following evidence and I have attached a subset here.
1. Pictures of damaged vehicle.
2. Picture of the insured vehicle at the accident location.
3. Identity card of the insured person.
4. Drivers license of the driver.
Support Needed from Better Business Bureau
It is my understanding that there is sufficient evidence for a legal and ethical business to accept minimum liability coverage based on the above submitted evidence. It is my understanding that the auto insurance follows the insured car, and it is demonstrated beyond doubt that the car was at the accident site. Furthermore, the escapist attitude of the insured to not respond is further evidence indicative of wrongdoing on their part, enough for an ethical and non-evasive business to decide.
In this scenario, the business is neither accepting nor denying insurance coverage, instead they are conveniently denying coverage because of non-cooperation of the insured. Effectively, the business is incentivizing their insured to have an accident of any scale and simply not respond to protect interests. No response will result in an automated claim denial and no further premium or financial implications for either the insurance company or the insured. This is seriously concerning, and hope BBB can intervene and help innocent claimants like me. I am not following how a business is unable to contact their own insured who is actively paying for their services. Will they say the same thing they are unable to contact their insured when their premiums are not paid? Will they not contact the financial institution, attempt an in-person visit or simply deny coverage to such insured.
Please note that in the **************, police do not come to the accident site for minor accidents. Furthermore, they also do not accept complaints once insurance information is exchanged. In this circumstance, insurance information is exchanged, along with ID card, drivers license, pictures from the accident site showing damage and the insured vehicle on-site. I do not know what more someone who has just been in an accident on the side of a road possibly do.
I kindly request Better Business Bureau to review the submitted evidence, take a stronger stance, and help arrive at a favorable adjudication.
What is an acceptable solution?
Minimum liability approval by Old County Mutual Insurance towards claimant ***************************************** (or)
If that is not possible, deny insurance coverage so I can pursue my own uninsured motorist coverage.
Sincerely,
*****************************************
********************************************************************************
Phone: ************Customer response
02/20/2024
Better Business Bureau
*********************************************************
11th February 2024
Dear Dispute Resolution Department,
This message is in reference to the Complaint ID: ******** submitted on 12/6/2023. This is pertaining to the denial of claim # ******** for policy SIGOTX-*********. Thank you for your prompt resolution.
Why is the business response not acceptable?
The response from the business indicated that despite of multiple outreaches, they are unable to contact their insured. As a result, they denied my legitimate auto insurance claim for non-cooperation. I have attempted to summary the claim circumstances below and have also attached evidence previously submitted to old county mutual insurance.
Scenario: I was parked at a signal on ********************* and **************** and was rear ended by the insured on September 7th at 8:30 PM. I was not at fault and was stationary when the accident occurred. I have submitted the following evidence and I have attached a subset here.
1. Pictures of damaged vehicle.
2. Picture of the insured vehicle at the accident location.
3. Identity card of the insured person.
4. Drivers license of the driver.
Support Needed from Better Business Bureau
It is my understanding that there is sufficient evidence for a legal and ethical business to accept minimum liability coverage based on the above submitted evidence. It is my understanding that the auto insurance follows the insured car, and it is demonstrated beyond doubt that the car was at the accident site. Furthermore, the escapist attitude of the insured to not respond is further evidence indicative of wrongdoing on their part, enough for an ethical and non-evasive business to decide.
In this scenario, the business is neither accepting nor denying insurance coverage, instead they are conveniently denying coverage because of non-cooperation of the insured. Effectively, the business is incentivizing their insured to have an accident of any scale and simply not respond to protect interests. No response will result in an automated claim denial and no further premium or financial implications for either the insurance company or the insured. This is seriously concerning, and hope BBB can intervene and help innocent claimants like me. I am not following how a business is unable to contact their own insured who is actively paying for their services. Will they say the same thing they are unable to contact their insured when their premiums are not paid? Will they not contact the financial institution, attempt an in-person visit or simply deny coverage to such insured.
Please note that in the **************, police do not come to the accident site for minor accidents. Furthermore, they also do not accept complaints once insurance information is exchanged. In this circumstance, insurance information is exchanged, along with ID card, drivers license, pictures from the accident site showing damage and the insured vehicle on-site. I do not know what more someone who has just been in an accident on the side of a road possibly do.
I kindly request Better Business Bureau to review the submitted evidence, take a stronger stance, and help arrive at a favorable adjudication.
What is an acceptable solution?
Minimum liability approval by Old County Mutual Insurance towards claimant ***************************************** (or)
If that is not possible, deny insurance coverage so I can pursue my own uninsured motorist coverage.
Sincerely,
*****************************************
********************************************************************************
Phone: ************Customer response
02/21/2024
Hello, I just submitted a response online for complaint ID ********. I don't think the attachment went through, it's hard to say if it did. Therefore submitting supporting material here.
I am not able to understand how an insurance company can say that they do not have enough evidence to approve a claim as straight forward. I was parked at a signal, got rear ended. The person gave me his insurance, driver's license, we have pictures and the ********************** is still saying the person has not responded, they are unable to validate the circumstances and therefore denying for non-cooperation. The person continues to be an insured member, but he/she may as well be uninsured.
Please help me.
Thank you,Malai ViswanathanBusiness response
02/26/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
SIGO MGA, has responded on our behalf, stating their position regarding the complaint.
Thank you.Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had insurance with Standard for over 5 years. I received a notice on 10/23/23 that they dropped ins. on both of our vehicles. The letter was dated 10/17/23 on the cancellation. The reason it was dropped was THEIR fault and they told me this. We own a truck worth over $60,000 and they insured this truck almost a year ago. THEY did not report this to who they were supposed to so my insurance was cancelled due to them s******* this up. I talked to a guy named ***** and that is what he told me they never reported the value. The letter I received was AFTER they dropped us! No phone call they screwed this up and tried blaming me when I called! They would not fix the date so I would not have a lapse in my ins, since this is on them, they should have. This cost me A LOT of money to get new insurance. When I added the truck months ago, I was never told any of this they did not do their job and I had to pay for it.Business response
11/09/2023
We have included our Response Letter and some additional attachments. Thank you.Customer response
11/09/2023
I read the letter they sent to you. They lied saying they contacted me on the value of the truck they insured in February 2023. I was NEVER contacted again until I received letter of cancelation AFTER the date it was canceled. We had automatic withdrawal from our bank account, so it was paid monthly. There was never a nonpayment. I was told when I called that they dropped the ball on putting in the value of the truck, so I was dropped, and they sent a letter after they dropped my insurance. I was not ever told in Feb. 2023 that I needed to turn in anything on the value of the truck. It was not my responsibility to do that. It was on the agent I talked to, and that agent told me that when I called in Oct. If this is on someone else, they never told me that and I talked to them several times the day I got the letter in Oct.Business response
01/31/2024
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
*****************************, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.
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