Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The insured had an incident that resulted in damage to my home on 9-21-2023. I filed a claim with *********************************** *************) and have provided all required documentation. The police report states the insured is at fault. I've provided video and pictures as well as 2 estimates to fix. The adjuster will not return my calls or messages sent through their portal. I've contacted the supervisor and left multiple messages with no return call. The incident happened on 9-21-2023 and I've paid $3000 to repair my home. I cannot get answers regarding the claim and cannot involve my homeowners insurance because the damage to repair didn't exceed my deductible. I'm not sure what my recourse is because I am not the insured. I want someone to contact me and answer my questions regarding the claim. Claim # **-00239148 *********************** - adjuster x32463 *************************** - supervisor x32203Business response
11/10/2023
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
United, has responded on our behalf, stating their position regarding the complaint.
Please note that some information is confidential and for the safety of our insured, your discretion is appreciated.
Notify us immediately if you are unable to open the attachments.
Thank you.Customer response
11/14/2023
I have reviewed the business response and accept this resolution.
Although they still have not contacted me via phone call. I have received the check and accept this payment and consider the matter resolved.
Thank you for your intervention.
***********************;
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My son filed a claim with Old American Co Mutual for an accident on 9/13/23. The police (Ofc. ****************** of HPD ***************) told both parties the car with Old American was at fault. My son was sent a letter informing him of the claim (Sigo ********) and policy in play (SIGOTX *********) and that an adjuster would see us within 24 hours. A week later the adjuster, *******************************, called my son and asked for the Crash Report and photos of the damage vehicle and that she would call within the next few days. We sent her both the ** and the photos but as yet, have heard nothing. It has been almost a month now with numerous phone calls to Old American and Sigo (the broker). Contacting the adjuster *************************** directly both via email and phone has resulted in no response. Repeated calls the the managing agency gets the same response - to leave word with ******************** or that they've "contacted her supervisor" to no avail. In sum, with documents from the insurance company in hand, as well as submissions of ** and photos to Old Mutual, we still are waiting weeks later for any adjuster to actually see the car in-person and give an initial offer settlement for us to fix the car.Business response
10/18/2023
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Sigo *************** has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Customer response
10/23/2023
I have reviewed the business response, and while there would be disagreement as to some details of when information was submitted and acted or not acted upon, nevertheless, I accept this resolution.Initial Complaint
09/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was involved in an an auto incident. I am trying to follow up and file a claim on Old American County Mutual ****************** and there is no way to speak to a representative. The automated system is asking for a policy number which I provide and does not find it and hangs up. I called every line and extension within their directory and all roll over to voicemail with no call back. Phone number I am reaching out to is ************Business response
09/26/2023
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Sigo ************************ has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.*********************************************
Initial Complaint
08/09/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On September 11, 2022 one of there "insured" drivers by the name of "*********************************" license plate #*******, Policy #***************, hit my vehicle 2018 ************ and ran in his Tan 2008 ***** Avalanche before being caught by the police. My insurance has contacted their insurance and there's been radio silence. They're SCAMMERS. THEY ARE A FRAUDULENT BUSINESS.Business response
08/22/2023
This is in response to complaint (Case # ********) received by Old American County Mutual by a ***********************, a third party claimant on an auto accident that occurred almost 1 year ago, on September 11, 2022. Our insured is ******************************** who insures a 2008 Chevrolet Avalanche. The claim was reported a month later on October 10, 2022 by GEICO ***************** on behalf of complainant *****.
GEICO reported that our insured *************************************************************************** a hit and run accident and being driven by an unknown driver. Unfortunately, we were unable to confirm if the driver was covered as our insured breached the contract by not responding to any calls or correspondence from us. This matter is under Reservation of Rights and we remain unable to confirm coverage for the loss.
GEICO paid the claim on behalf of the complainant and we notified them of our position. GEICO or complainant may need to take legal action but until we have cooperation from our insured and compliance with the policy, we are unable to take any further action.
*******************, Vice-President of ************************************ LLC
Business response
08/22/2023
Good afternoon Better Business Bureau,
This is to acknowledge receipt of the complaint forwarded to our office.
Venture *************** has responded on our behalf, stating their position regarding the complaint.
We have attached a copy of the confirmation page of what was uploaded to your portal.
We kindly ask that you confirm receipt of this email, as a confirmation for our records.
Thank you.Initial Complaint
05/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed this claim on 4-20-23. My hood, both front fenders, and windshield are damaged. I can not open my hood. Im not sure what kind of operation you are running, but I CANT get in touch with your so called "adjustor" ************************. I have called approximately 20 times and left numerous emails. This has became a big problem for me! As a contractor I deal with insurance companies DAILY and have never been given treatment like I am getting from my own insurance BlueFire. This email will be sent to my attorney as well, I demand resolution! All I want is my truck repaired, that's the reason I pay you for insurance!Business response
05/05/2023
Good afternoon,
Attach is a complaint that came in our office with limited information.
Unfortunately, there is not sufficient information.
In order to assist you, we ask that you send ** all of the following information.
Our insureds complete and valid policy number, including all the letters at the beginning.
Our insureds complete and valid claim number, including all the letters at the beginning.
The police report on this accident.
The adjuster who opened this claim.
The company that handled your claim.
Thank you.
Initial Complaint
11/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My name is ***** ******. I got hit and run from ******* ****** who is insured by Old American County Mutual. I police report after they verify cameras all cameras and I'm trying to contact the company but seem like all they numbers are out of the service. I need help to get in touch with company. Thank youBusiness response
02/16/2023
Business Response /* (1000, 5, 2022/11/29) */ Good morning Better Business Bureau, This is to acknowledge receipt of the complaint forwarded to our office. ***** ******** has responded on our behalf, stating their position regarding the complaint. We have attached a copy of the confirmation page of what was uploaded to your portal. We kindly ask that you confirm receipt of this email, as a confirmation for our records. Thank you. Consumer Response /* (2000, 7, 2022/11/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) They response right after my complain. I appreciate they responseInitial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Our car was crashed by a policyholder of this insurance company. He provided us with the insurance information and only a driver's license from Mexico and then took off without waiting for the police. We have been trying to contact this insurance trying to get our car repaired, but after waiting all day on the phone then got hung up on afterward. We need to get the matter resolve, and we will try to contact our police department to get some help. Old American Insurance is selling insurance to a person without an instate driver's license.Business response
10/26/2022
Business Response /* (1000, 5, 2022/09/01) */ Good afternoon Better Business Bureau, This is to acknowledge receipt of the complaint forwarded to our office. Connect MGA, has responded on our behalf, stating their position regarding the complaint. Please note that some information is confidential and for the safety of our insured, your discretion is appreciated. Notify us immediately if you are unable to open the attachments. Thank you.Initial Complaint
04/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Old American Co. Auto Insurance has received a claim .. Accident report from "go auto insurance". One of the policy holder had hit my car on 12April 2022. Since than no one have take initiative to resolve the matter or either contact me. The agency name is no where to be found and is not answering the phone at any hours. My car is a Honda Pilot 2013 head by this Honda Accord 2016. The owner was not driving but his girlfriend was !! Who is responsable in this dispute ... the car his insured by old American that is ignoring by phone calls.Business response
06/06/2022
Business Response /* (1000, 5, 2022/05/04) */ Good afternoon Better Business Bureau, This is to acknowledge receipt of the complaint forwarded to our office. Bluefire Insurance, has responded on our behalf, stating their position regarding the complaint. Please note that some information is confidential and for the safety of our insured, your discretion is appreciated. Notify us immediately if you are unable to open the attachments. Thank you.Initial Complaint
03/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was hit by a driver that provided his mothers insurance information,it was her vehicle he hit my car with. He admitted he wasn't even looking but faced the bxkseat as he drove for ward. As it was ar school pick up time there were many wittneses but being partially paralyzed i fid not get out for wittness information nor were the cops called. We assessed no injuries and both vehicles were drivable. We both agreed to pull off to the side as we were blocking both lanes bof traffic. He hit me as he was pulling out of the baseball and hit me as i was driving by. I immediately called in the claim and aftee giving all the information he said they were denying the claim because the police was no longer active which later come to find out was a lie but im assuming since i was lacking in proof old American figuured they weren't willing to pay the damages to my car. Since then their driver as proven to b just as difficult and problematic as their maybe / maybe not insured driver Policy number TEJXXXXXXXX-XX I have gotten an estimate for $1400. Which needs to be covered through her insurance or out of pocket. Her don admits it 100% his fault even told his nieces in his car he took his eyes off the road and this is what u have to fo exchange information which we did or i was given false information. I think the agents lied about it being a non ht hood policy why would they have given me a claim number before deciding to deny claim. U cant feny almost $1500. In damages thats a significant accident. Its also standard b practice to b issued a rental during the time im without a car. Which according to their driver is me trying to take advantage. I havnt been in mny wrecks but i do know this is bs claim number toaXX-XXXXXXX If u are looking for car insurance go with another company If you have been in an accident and this is the stivers insurance good luck I need my car fixed at very least and a rental if the company actually wants to go by most companies standard practBusiness response
04/04/2022
Business Response /* (1000, 5, 2022/03/08) */ Good afternoon Better Business Bureau, This is to acknowledge receipt of the complaint forwarded to our office. Tejas Seguros, has responded on our behalf, stating their position regarding the complaint. Please note that some information is confidential and for the safety of our insured, your discretion is appreciated. Notify us immediately if you are unable to open the attachments. Thank you.Initial Complaint
03/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was in a wreck on 1-24. The driver of the other car took responsibility for the wreck. It is now 3-1-2022. We have not heard from Old American Group. I can not get through to any one there. The car is ready but it requires a $1000.00 payment to get it out. I did nothing wrong and want this settledBusiness response
04/01/2022
Business Response /* (1000, 5, 2022/03/08) */ Good afternoon, Unfortunately, we are unable to comply with your request at the moment. The complaint you forwarded to us, has no information regarding a claim or policy number and the consumer has not been cooperative. We will be more than happy to assist you and your consumer when we receive more information. Thank you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.