Business ProfileforTexas Fiberglass Pools Inc.

We started conversation with Oliver in the end of August, 2022 , later we entered in contract with Texas Fiber Glass Pools, Inc. to repair the spa leak at Baymont Inn & Suites Initially, we wanted the following repairs of spa: 1)Spa's leaking jets 2)Resurfacing 3)Change interior plumbing Upon checking Texas Fiber Glass Pools stated that plumbing is old and fragile, so they offered to change the entire plumbing, heater, filters, and motors was well. Revised Contract with all new additions. Second week of September :- Even though material outside can be purchased at the half price, we still wanted our spa to be fixed up & running and we agreed to get the work done. -Texas Fiber Glass Pools staff went in changed the heater and filter. - I noticed while checking their work that Vac Alert was placed in the wrong spot as per the other Vac alert installed, they agreed and redid the whole pluming again . After a week, when their work was done, they told us to wait a day and then fill in the water to check. (We did as per instruction) Upon checking: -Plumbing was still leaking -Filter was still leaking -Pressure in the jets was wrong: 3 jets had lots of pressure and 4 had zero to no pressure. After communicating all the findings to Oliver, he admitted that his employee lied to him and install wrong bodies and he had fired him. Oliver requested more time and agreed to redo the work. -I have to wait another week to get the spa fixed again now. -Texas Fiber Glass Pools took another week to refix everything and upon finish they went straight in for payment. -I said to them once I will inspect and see everything is done correctly, definitely I will pay my dues. -But Texas Fiber Glass Pools was very insistent on the payment and threating me with charging 2% penalty for each day. I was not denying the payment -Upon filling water, we found: o Plumbing was still leaking o There was no pressure in the jets o When we start the motor, air pipe started to pump water out o No bubbles o Circulating pump was not filling up the water correctly o Water is still going down , ( Leak is still there ) -Next day their one of employee came and manually opened the jet bodies, which is not correct in the commercial spa. * Zulle asked for proof from old spa, which we did sent the pictures and videos. * Upon receiving the pictures and videos, the project manager was changed from Zulle to Logan. Zulle never answered back and logan gave us two options to fix the issue: o To leave the jets permanently open, and o Installation of extra blower, which we never had before. * I told Logan you guys need to pull the city permit and get this job done as per city code, but Logan texted me that for this job they don't need city permit. But I reconfirm with city inspector , they company should pull the permit before they start work . Given options by Logan are not the right fix to spa, so they send 3rd party consultants - Gary and Chris. * I never received any reports from their inspections about the equipment installed. * Upon personal discussions with them, they did agree the work done is not with in the correct standards. * I had also got another inspection done by third party on my behalf and they did agree that the different jet bodies are installed, which is not meant of this system . I just want my job to done correctly, that's all. I am losing 20% of revenue every day. Longer my spa remain closed more revenue loss for me. I been very patient and cooperative with Texas Fiber Glass Pools staff to resolve this situation. All I want my work done in correct way that's all!!