Business ProfileforTexas Tool and Hardware Auction

Texas Auction Company LLC has weekly online auctions through *****, which is an online hosting site. They advertise they have shipping available. I called their ************* location approx 2 weeks ago to ask if specific items I was interested in bidding on (same items I won in later auctions through their company) were indeed ship-able through fed ex, and was told yes. I won a total of 5 lots from two different auctions. I received a call from this company informing me my items were too large for traditional shipping and would require shipping by freight. Upon investigating the cost of this method, I discovered it would be between $1,500-$2,000 to ship 3 of the 5 items to me from their ****** location, and an additional 2-3 thousand to ship the remaining two items from their ************* location. I have had to forfeit 3 of the 5 items I purchased totaling approx $600. My issue is 1) I was told over the phone shipping through fed ex was possible, when it isnt. 2) the lots I bid on clearly indicated shipping available. Since I had made the prior call, I assumed the same items in a different auction of theirs would also ship traditionally. 3) the lots did not designate item too large/or freight required within the lot narrative. 4) the lots did not indicate actual size/weight of item to clue me in they were oversized for traditional shipping. Nothing in the narrative description, and nothing I could ascertain from their photos. 5) Auction company has indicated they are not willing to re-box items to ship to me in multiple smaller boxes. 6) representative from this company told me they will escalate my complaint to the owner, but Im not likely to hear back from him for at least 2 weeks, and hes not going to be sympathetic.