Business ProfileforTexas Farm Bureau Mutual Insurance Company

In August 30th, I was park in *** Thumb supermarket parking lot in ********, when a Lady with a Cadilac SUV hit my car ******** ******) when trying to park next to me. We exchanged information and continue our business. I file a claim the same day and I was provided with a claim number, and they informed me that the appraiser will contact me by Wednesday September 4th because of the holiday. A week pass and nobody contacted me, so I called the insurance, and they gave me Mr. **** ******* contact number. I called him on September 9th, he sent a text message and an email requesting photos of my vehicle 4 corners, license plate, VIN #, mileage, 4-5 pictures of the damage area and my email address to send me the estimate when it was complete. I sent all the information the same day via text message and email. I did not receive the estimate, so I called him again on Thursday October 3rd, he checks the claim number and told me that he had not finish it yet, that he will send it the next day, that is October 4th. It did not happen. My car was damage for one of their insureds more than a month ago and I do not have neither and estimated nor the money to fix my car. This is ridiculous and unacceptable. My car has a dent and scratch paint because one of your clients damage it and it seems to me that the Texas Farm Bureau Insurance Company do not want to pay for the damage of my vehicle. I demand my vehicle be repair as soon as possible.