Business ProfileforUrban Air Trampoline Park

my visit took a turn for the worse when my son went to try to receive his complementary pizza, as membership holder we went to the concession stand for his complimentary pizza. After the young man taking his order abruptly walked away without explanation, another staff member came out to take his order he asked if my son if he had a card to pay for a drink, which I did because they couldn’t accept cash something about they did not have a cash draw. When I inquired about my son’s pizza, I was told the pizza dough had an issue, and he could only have popcorn. I asked to speak with a manager, which he disregarded and proceeded to assist the customer behind me . I went to find the manager who explained that they had lost half their food due to freezer problem but gave the option to substitute for cotton candy because they are waiting emergency food he also could not give timeframe for when more pizza would arrive But my kids could have cotton candy instead. Which confusesed me because when I went back to the concession stand I could see them preparing pizza in the back and could see things like wings and french fries on another customers table. I reapproached to explain to ***** what the manager said and he offered no acknowledgment and dismissed me, which left very me irritated. After speaking to the another manager this time, who noted her friendship with *****, I pointed at ***** to show her who I was talking about and he waved at me with a smile and I ask him to come near us so we could discuss the issues but he refused to engage or come over to address my concerns and proceeded to walk off again and go to the kitchen . Despite her going to speak with him, I never received further communication. Frustrated by the overall lack of assistance and consistent issues during my visits, I want to cancel my membership and be reimbursed for this month. this experience mirrored previous problems we’ve faced and I don’t want to Continue business with this company.