Business ProfileforInterstate Relocation

Terrible company!!!!! This was our last Military move for retirement after 28 yeas in the Army. We requested our household goods out of temp storage on June 2, 2023. We had a delivery date with a no later than date of July 10, 2023. On July 10th, the delivered only part of our shipment, this was supposed to be a total delivery, not a partial shipment. The delivery driver was new to the military process and was terrible! We were supposed to have unpackers and had non, and half of our shipment he wrote down that he was bringing, was nowhere to be found. The company that our stuff was in storge at Bremerton Transfer and Storage Co, would not answer the phone or return email to where the rest of our shipment was according to Interstate. Took another month to get them to schedule another driver to bring the remainder of our shipment, so we were at 30 days past delivery date. We spent many hours on the phone trying to figure where our stuff was and trying to get it delivered to us. Second truck comes on August 10, 2023, and we are missing a lot of our stuff. Again, according to Interstate, they were calling Bremerton Transfer, no answer or explanation on where the rest of our shipment is. We were missing our entire living room. Items missing couch, loveseat, rug, ottoman, and 12 boxes/items from our inventory list. Had another 25 items or so broken to pieces or damaged. Filed our claim on August 23, 2023. I understand that they have 60 days to respond to our claim, but you would think after what happened with our shipment that they would be trying to help us get this settled so our family can have furniture to sit on in our new home, instead of being on camping chairs. It is not October 9th and still no offer from this company, they have 12 more days till they hit the 60-day mark. Just want other military family's to be aware of this and use cautions on this company being assigned to move you. Hopefully by Christmas my family will have furniture!!!