Business ProfileforBrothers Main, Inc.

On 9.5.24 I placed a downpayment for a wall oven on clearance at the Brothers Main (**) store in *******. By policy, the oven could not be returned once accepted and so a downpayment was made until it was understood that the oven would fit in my existing cut-out. The oven was on display mounting in a wall at the store, meaning that I could not see the back of it or anything beyond the front facing. I signed a form which showed that neither I nor ** could see any damage. ** required payment prior to delivery, and upon remodeling, I made the final payment including delivery (receipt not available). Total cost was $2,109.99 + $50 for delivery into the house (** provides free delivery to a driveway only, $50 also paid to **). My wife was home and accepted delivery on 9.20. She was asked to sign a form (not explained) which we learned was for acceptance of condition. The ** delivery service took photographs of the oven prior to leaving. On Monday the 23rd, my contractor, hired to install the oven, noted damage to the oven including a dent to its top and a severe bow of a metal bracket. I called ** immediately and provided photos. The man I spoke with said that the photos I provided were of a different angle that they had on their system. Wanting to see if the oven worked, I asked my contractor to connect the electrical and we set the oven on its shelf while I waited for a resolution from **. Further inspection showed damage to a k*** (crack) and severe denting on the inside of the oven. More photos were sent and again the reply was that they had not seen these angles. My expectation was to be contacted immediately to resolve the issue. I waited a week for further response. When I called back on 9.30, I was told that I had accepted the unit and that nothing more would be done. I called again and got the same answer. I believe the unit was damaged on delivery and/or had latent damage when it was on display and ** does not want to take responsibility.