Business ProfileforRosenthal Heating & Air Conditioning

I have never dealt with such a lack of professionalism. They are contracted through my appliance insurance and were assigned to me to replace my furnace. After my insurance coverage I had an out of pocket cost, this wasn’t a problem I agreed to this amount. When their technician Alex ******** finished installing my furnace I asked him, do I pay you now or do I pay someone later. He looked into his service notes and saw 2 different amounts, he was unsure which one was correct and tried to contact the office to figure it out. Nobody answered and HE told me he didn’t want to deal with it, that he was “trying to get out of here” he told me someone will contact me for payment. A short time after I had a missed call from Briana ***** their “customer service rep” she left a voicemail saying you “you agreed to these out of pocket costs I don’t know why you decided not to pay” and then texted me immediately following saying they’re going to call the sheriffs department and rip out the furnace if I don’t pay in 5 days. This came as big surprise to me considering I never tried to deny payment, I am the one who brought it up to their technician asking how I pay. Their lack of communication within their own company and lack of customer service skills resulted in me being disrespected and threatened when I did nothing wrong. Then I was told to contact them today because they want to “work it out with me and appreciate my business” when I called I spoke to Katie who never even acknowledged any of what just happened couldn’t even provide an apology for the threats and disrespect that was caused by their own error. At this point I just wanted to be done with it, I made my payment, said nothing, and now I’m giving them the reviews they deserve. On top of all of this they didn’t even do a good job with their installation I can see light shining in from outside from my basement and the pipes are loose and held in place by zip ties. My experience with this company was a disaster.