Business ProfileforTrademarkia

To be honest I cannot confirm that I am not being scammed. I was recommended this company by someone who said the entire process from start to finish was only $400. I called and spoke to April **** O. ***** whom told me the advanced packed was $497. I happily paid it and was told I would be working with Attorny ******** *******. I received ONE video from her and then was passed to her assistant ****** ******. She was great in communication and then one day ****** ****** started sending me links for payment at 5am EST. She told me the link would expire soon & I need to pay it. Come to find out the $497 was only attorney fees and I still have to pay $350 with the **** plus $11 in taxes. I paid and now today 11/12/24 I received another link stating I needed to pay the ****. when I told them I have a receipt the they changed it to just needing a signature. All of this is happening at 6 am which ARE NOT office hours!!! The entire process is fishy. They are unorganized but keep asking for money. I do not recommend this company. I emailed ***** ***** dating back to before September, asking for clarification and why they were asking for more money and I never heard back; when i mentioned the BBB, she finally emailed me back with gaslighting lies but here is the real kicker. Shes located in **** if its 6am ESTyou mean to tell me she happened to be up and working in ******* at 3/4am??

Dear April,Thank you for sharing your feedback with us. We regret to hear that your experience did not meet your expectations. As a global law firm headquartered in ********** and *******, we take client concerns seriously and strive to ensure transparency and professionalism throughout the ********** appears your concerns relate to the premium U.S. Trademark Filing package you selected. This package includes a $499 legal service fee per class and a $350 **************** filing fee per class, as communicated during your initial consultation.Once your assigned attorney reviewed your application and confirmed all necessary details, a signature link was sent to finalize the filing process. Unfortunately, the initial link expired, requiring a replacement to be sent. Our records indicate that no additional payment requests were issued beyond the $499 legal fee and the $350 government filing fee per class.Regarding the communication timeline, please note that our team works across multiple time zones to accommodate our global clientele. While our headquarters operate on Pacific Standard Time (PST), our team members often respond promptly to client needs, regardless of local hours.We sincerely apologize for any confusion or inconvenience caused during this process. Your feedback is valuable, and we are committed to addressing your concerns to ensure a smoother experience in the future.Thank you for allowing us the opportunity to address your concerns.Warm Regards,Trademarkia