ComplaintsforMorgan & Morgan

• Initial Complaint

  06/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 05/2021 I contacted Morgan and Morgan to represent me. I filed disability on 06/2021 and I am still pending a response. I am currently in the Appeal process which has been since 11/2021. Upon Morgan and Morgan stating they were representing me they failed to turn in my medical documents, failed to relay pertinent information to me and has yet to adequately provide services. I provided my "case manager" with hundreds of documentation and ssn only received THREE papers. I contacted Morgan and Morgan and the case manager was fired (unsure of reasoning.) So, I am denied obviously due to the fact that nothing was actually being reported. I then get a new case manager and a Appeal is filed. I understand this part takes time but I have reached out to my case manager with nothing in return. I even vowed to switch attorneys prior to appeal because obviously my case is of no importance which is okay. It was my negligence going with a big time Corporation vs someone local who will take the case serious. I have tried to get a different representation but of course then I am in legal bind to still pay 1/4 of my settlement. So I can't get proper representation from a company I am paying but I can't leave because I can be sued. It's really sad that this company can hang the little guy and it doesn't matter because they make so much anyways.

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2022/06/27) */ Thank you for sharing your experience Britti. We regret that your experience has been less than ideal. We are disappointed to hear the service you received wasn't up to par. Providing our clients, the best possible representation is something we take seriously. Please know this will be addressed with the appropriate members of our team so we may improve in the future. I have reached out to your legal team to request that you are contacted with an update immediately. If any other issues arise I appreciate you contacting me at **@forthepeople.com with more detailed information. We hope to have this resolved for you soon. Thank you,

• Initial Complaint

  06/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 1/1/21 I was involved in an automobile accident that was not my fault. I called Morgan and Morgan to represent me. I have health insurance with my employer. M&M was aware of that. I used the medical providers they recommended. In October of 2021 I stopped hearing from M&M. I called, text and emailed my contact person at the firm with no response. Once, I did speak with my representative and she said she was with the attorney and would call me right back. That never happened. I called the customer care line several times and was always assured that someone would get back in touch but they didnt. It was around March of 2022 I called customer care and told them I would call the Bar Association if I didn't hear back from M&M. Attorney #2's representative contacted me and requested that I resend photos etc from the accident. I found out that the person who caused the accident had only $25,000 of coverage. M&M expects me to pay $18,000 in medical bills. My copayment is $75.00. I didn't see the Doctor that often. My bill would have been around $1000.00 if i used my insurance. I have sciatica which I did not have prior to the accident, a totaled car and a bill for 18,000. It appears that M&M is trying to model itself after the firm his family used for his brothers accident at the amusement park. Did I add that they feel they deserve to be paid. M&M is negligent and incompetent . This was simple math. The entire event has been stressful.

  Business response

  08/03/2022

  Business Response /* (1000, 5, 2022/06/07) */ Good morning ****, We are truly sorry to hear about your unfavorable experience with our firm. I have read your complaint and made sure to notify your legal team of your unsatisfactory experience. Regarding your hospital bills, you will be able to submit any outstanding balances to your health insurer. Your legal team was able to pay any and all enforceable and valid liens from your settlement proceeds. I hope this helps with your desired resolution. Although we cannot discuss the specific details of your case in this open forum, if you would like to discuss this further, please feel free to email or call us. -cx@forthepeople.com / 888-670-2630. Consumer Response /* (3000, 7, 2022/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just spoke with my insurance company and was told that Morgan and Morgan has not submitted any bills to them. The insurance company stated that generally when the attorney is about to close out the case is when they submit the bills to them. Morgan and Morgan has already accepted an offer.I was the one who provided the attorney my file number with the insurance company. At that time the attorney said i should not speak with the insurance company as it could jeopardize my case. I dont work for Morgan and Morgan. They were supposed to work for me. Business Response /* (4000, 9, 2022/06/09) */ Good afternoon ****, No offer has been accepted on your behalf. The injury claim is not yet resolved because you have not signed the release. Attorneys do not submit medical bills to health insurers in Georgia. Providers submit the bills for payment from health insurers. Your attorney advised to not speak to the health insurer about your personal injury claim and recovery so as not to negatively affect the health insurer's decision to pursue a reimbursement claim against you. However, he did advise you can speak to them so your outstanding balances could be paid. I would like to help you get your desired resolution however, I think there may be some confusion regarding your medical bills, and your legal teams responsibility towards them. If you would like I can have someone from your legal team reach out to explain further. I hope that we can come to a resolution on this. Thank you, Consumer Response /* (4200, 11, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) No medical bills have been recieved by my insurance company. At one point you asked if I wanted to have my settlement check delivered. I assume you say the case is not settled because I have not signed the paperwork and I wont until the charges totaling $18,000 have been taken care of. I don't see what M&M has done for me with this case except put me in a worse financial situation. What are you being paid for?

• Initial Complaint

  05/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The problem that I have with this firm and any other firm that states on National Television or any for of advertisement, is that when they state that you pay nothing unless we win your case. They all need to change that slogan. On the case that me and my wife had with them was against a lady that killed our son in a car crash, The insurance company automatically sent the coverage of $50,000 to the attorneys office so that the insurance would be done on the case. That is not a win for the law firm, that is automatic from any insurance company and should not be treated as a win. So the law firm said that there was nothing else they could get out the case and cut a check for less than half of what the insurance paid out. I could see that being a win if the firm had to put up a fight to get that out of the insurance company, but they did not. Our sons life is worth more that $50,000 and the firm should be trying to do better. That lady took everything from us and I want the law firm to take everything from her and really show that you mean exactly what your commercial states "that you only pay if we win". Show me that you won and that it is not something that is a automatic payout from a insurance company.

  Business response

  06/24/2022

  Business Response /* (1000, 5, 2022/06/01) */ Good morning Mr. *********, First I want to send my sincerest condolences to you and your family. We appreciate you sharing feedback regarding your experience with our firm and are saddened to hear that we fell short of what you hoped for. Although we cannot discuss the specifics of your case on this platform, I did look into this further and can assure you that your attorney and legal team made sure to consider all potential avenues of recovery when working on this claim. A lot of time was spent on this case trying to resolve it for something above the coverage. We are truly sorry you feel you didn't receive a win from our services. If you would like to share more about your experience please feel free to email or call us to discuss this further. - **@forthepeople.com / XXX-XXX-XXXX Consumer Response /* (3000, 7, 2022/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The insurance coverage is something that we could have done on our own without attorneys. That was not a win at all, we started the whole case to go after the lady for wrongful death. You can reach me at ************@gmail.com. That was no way a win and should not be considered that. Business Response /* (4000, 9, 2022/06/03) */ Good afternoon Mr. *********, I understand your frustration and I'm sorry you feel more wasn't recovered to consider this case a win. With the lost of loved one, its hard to say that any amount would be considered a win. I understand you wanted to go after the individual responsible, however we don't typically go after individuals, only the insurance companies. Even then we'll still do an asset check to see if there is any potential recovery from the defendant, which is usually unlikely. I will reach out to you at the email address provided to see If I can explain more on what was done with this case. I hope that this can be resolved. Thank you, Consumer Response /* (4200, 11, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated that should not be considered a win by no means since there really was no fighting the insurance company to get more than the maximum coverage that was on the aunts policy. Business Response /* (4000, 13, 2022/06/07) */ Mr. *********, Your desired resolution is for your legal team to finish the job. After reviewing your case file, I have determined this has been done. Closing statement paperwork was signed last year and payment has been disbursed. I really wished that we were able to recover what you feel would have been win in this case. I am so sorry for your lost and hope that we were able to give you some sense of a recovery. I will be sure to share your feedback with you legal team for future reflection. Thank you,

• Initial Complaint

  05/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The attorney assigned to my case is not behaving ethically. He has given me poor advice. He fails to recognize the seriousness of my case and how much his efforts help. He failed to follow my instructions. He thinks I do not understand what I am entitled to. My injuries are for life. It is a seemless process and he is trying to blow it for me. I was a pedestrian. I have permanent injuries. I was a pedestrian. The driver was cited. The policy was in effect. He won't cooperate with a simple funding request. I'm injured, he bring up his office getting paid. I cannot pay for meds. He is arguing with me. Complaining about the calls, but he hasn't gotten my requests handled in sixty days. I have a pounding headache. I cannot work. It is a simple matter! I have a confirmation of coverage on a group policy. My living situation expired while he berates me for understanding what I am entitled to. I explained to approve a funding request while I treat, them we can make a demand and go to court.

  Business response

  06/01/2022

  Business Response /* (1000, 5, 2022/05/17) */ Hello Francine, Thank you for taking your time to leave this feedback. We are sorry to hear that you were having issue with the attorney assigned to your case. Looking into your file, I can see the request made for a loan on this case as mentioned in your complaint. Although offered by many loan servicing companies, it is not protocol for our firm to approve these types of funding request on our cases. I hope that you can understand that this was not done deliberately, but is more of procedural for our firm. At this time I can see that we have since withdrew from your case. Please know that your attorney reviewed your case closely and considered every potential avenue of legal representation prior to making this decision. I will see to it that you obtain all documents requested regarding your case so that you can find other counsel to help you further with this matter. Consumer Response /* (2000, 7, 2022/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I just need help to get meds and recover. Need someone who cares.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was attacked by my neighbor's dogs in late 2021. I received multiple puncture wounds and injured my neck during the attack. Although my case was eventually settled, I did not have a good experience. I never talked to an attorney and my case manager was unresponsive. I would have to call, text, and email multiple times just to get a vague response regarding my case. My settlement check was supposedly sent via U.S. mail but I never received it. I contacted the case manager and she finally responded after several attempts. She advised me to go to the Post Office, which I did. They didn't have the check. I advised the case manager and she said she would have just the accounting department put a stop payment on the check and reissue another check. This process has been going on for over a month now and of course, I'm not getting any response from the case manager. Even when calling Morgan & Morgan's toll-free number, I either get routed to a voicemail or a representative says he is referring me to "Customer Experience", and no return call. Also, their 40 percent fee is ridiculous considering the lack of service. I simply want the money that is owed to me which is $4694.12. Clients shouldn't have to go through this extreme to get a response from a firm they are doing business with. This shady firm is not for the people.

  Business response

  06/09/2022

  Business Response /* (1000, 5, 2022/05/17) */ Good morning Mr. ******, We are so sorry to hear about your unfavorable experience with our firm. We strive to provide the best service to our clients, and based off your complaint it does not sound like we did that. First, I would like to thank you for trusting our firm to handle your legal matter, I could not imagine what you have been through. Please accept our apologize that this portion of your case did not go as smoothly as you hoped for. My team has communicated with your legal team to ensure that you receive your check as soon as possible. I hope that you bear with us as we work on getting this check reissued to you. As this check was deemed lost in the postal system, we have to take the necessary steps to ensure your money is safe, my team will keep an eye on this to ensure you get your check once available with no further delays. I looked into your file and see that your case manager has taken the necessary steps to get this check reissued to you as soon as possible. If there is anything else we can do to assist, please let us know. Consumer Response /* (3000, 7, 2022/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptable. You all can't even provide an estimated date in which I will receive my check. I've. I was initially told a week two weeks ago. Do you one how ridiculous it is that I've made multiple calls, emails, and texts for money that belongs to me in which your firm is holding. Suggestion, how about go to the department that cuts the checks and have them cut mine. My case settled in March. Business Response /* (4000, 9, 2022/05/18) */ Good morning Mr. ******, I followed up with your case manager and accounting who have informed me your check is ready. Thank you for letting us know about these issues, and for your patience in allowing us to get this resolved for you. Consumer Response /* (4200, 11, 2022/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) My settlement was on March 28th yet my 90 day hold started today on my remaining $200 for incidentals that is bring held as a deposit. Why does the clock start today? My insurance paid for my medical expenses so why are you still holding this money? Business Response /* (4000, 13, 2022/05/19) */ The 90 hold period starts from the date of when the first check was produced, we will let you know once this check is available for pick up per your conversation with your case staff. Consumer Response /* (4200, 15, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) You all have some unethical business practices. I know when I'm supposed to receive my final check. I wanted to highlight this for other consumers to see. My original check was cut in mid April. You all have thousands of clients and this practice allows you to continue to earn interest off money that doesn't belong to you. In my particular case, all expenses were paid by my insurance company.

• Initial Complaint

  04/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After 6 months of being lied to and given the run around on a simple uninsured motorist claim I was finally presented with a closing statement from Morgan and Morgan by my case manager and attorney. Upon review of the document I immediately noticed that out of a $6500 settlement they had manipulated some type of crazy bullshit accounting to where I'd walkaway on receiving a total of $2100. They would take $2100 and $2300 going to the provider network on the back end. Here's the problem and how I caught them trying to steal from me. My policy held $10,000 in PIP benefits of that 10 less than 5 was paid to providers. PIP pays 80% of all bills up to 10,000. There is no scientific or mathematical way for me to have an outstanding balance with the providers of $2,300 with still having over 5k left in PIP. THE ACTUAL MONEY THAT WOULDVE BEEN OUTSTANDING FROM THE PROVIDERS IS $1,200. THAT IS THE REMAINING 20% THAT WOULD BE OWED TO THE PROVIDERS. $2,300 - $1,200 = $1,100 THEY AMOUNT THEY WERE TRYING STEAL AFTER ALREADY PROFITTING ON THE $6500 WHICH WAS BEING HIDDEN IN TRUST FOR ALMOST A MONTH TO EARN INTEREST. WHAT THEY DIDNT KNOW WAS I WAS TRACKING BOTH MORGAN AND MORGANS' AND PROGRESSIVES' MOVEMENTS THROUGHOUT THIS ENTIRE ORDEAL. I WANT MY MONEY AND FOR THIS FIRM TO QUIT TRYING ROB ME AS WELL AS THE PEOPLE. I AM VERY INCLINED TO SEEK LEGAL ACTION AGAINST THE FIRM AND EVERY INDIVIDUAL INVOLVED IN MY CASE IF THIS IS NOT HANDLED PROPERLY AND EXPEDITIOUSLY.

  Business response

  05/13/2022

  Business Response /* (1000, 5, 2022/04/25) */ Mr. ******* I am sorry you were not happy with the outcome of your case. We did look into your concerns based around this complaint. This was a file your current attorney inherited from the prior handling attorney. Regarding your bills, your attorney and his team confirmed the balances. You had a 1k PIP deductible. The bills that you owe are accurate. Your legal team was able to obtain a reduction in light of your financial hardship regarding the settlement amount at your request to resolve the case. You did not want to file a lawsuit. After your attorney sent the closing statement, he was accused of scamming and holding money in trust to make money off you. He has yet to deposit any check. We can confirm these accusations continue to be untrue. There is no intent to defraud or lie to you. Your attorney has spoken to you many times to try to offer his help any way he can. He even reduced his fee to help further, regarding your financial hardship. Please know that you are accusing your legal team on bills you owes to medical providers you treated with. I hope this provides more insight regarding your complaint, so that we can resolve this. This client has made numerous threats to case staff and employees of M&M. His complaint is 100% invalid, we have reduced our fee from 33.3% to 25% and the bills he owes are 100% his.

• Initial Complaint

  04/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I I was told they would be handling my cases yesterday. I was given a documentation number. Today I called to get the attorney and when I would be expecting a call from them for a consultation. Was told several times but several different people that they would not handle my case. However yesterday well on the phone with them they sent the police my house telling them that I was going to harm myself. That is not true. I explained to them that my life is depending on this lawsuit. And in Mister Morgan's mission statement it says that he is for the people when they need it the most. I need his help and he needs to be held accountable for lying to the people if that is not in fact what he does.

  Business response

  04/27/2022

  Business Response /* (1000, 5, 2022/04/12) */ Mrs. ******* Thank you for contacting our firm about your potential case. I did look into this further to see what happened, and also to see how we would be able to resolve this for you. Unfortunately, it appears after speaking with you and gathering all the details of your potential case, we've determined that our firm would not be able to assist with this matter. We strive to help everyone that we can, but there are many factors that go into determining whether we can take on a case. I would suggest contacting your local Bar Association for assistance with a referral. You may be able to find representation that way. I hope this information helps. Thanks, Tariq Consumer Response /* (3000, 7, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that answer simply because it is automated enough. That is a generic response by a (im assuming) very expensive computer. It addresses not the issue at hand, to wit. THEY CALLED THE POLICE TO MY HOUSE BECAUSE THEY THOUGHT I NEEDED IT THE MOST. Then they told me whatever it took to appease me until the call ended. They issued a "intake" or INT / "documentation" or DOC # and assured me they would be handling BOTH cases. I know from past inquires on representation they DO NOT issue such numbers to someone they are not going to represent. When I called the next day they told me there was no record of me even talking to a "John" (intake specialist) and they would not be taking neither case. Yet they looked up my information via the INT # I was given. So makes me feel like they were "fake it till they make it" . Which is by all means the EXACT opposite of what John Morgan says in his mission statement while I was on hold for 26 minutes. Then I seen a commercial for Morgan and Morgan, to wit, Mr John morgan was describing a voicemail that disturbed him. The caller left a message closing with "I know you probably won't call me back because I am just a nobody" . But Mr Morgan had a real issue with that because according to his commercial..."nobody is a nobody , everybody is a somebody" . However, as a human being, i feel like the morgan and morgan law firm has treated my situation like its childs play. Almost like if his employees were instructed to tell me what i wanted to hear and I would not do nothing about the lies he tells. Starting with the lie that they would be taking my cases, and not limited to his*********** mission statement. They felt calling of the police was needed the most but my case is something of a laughing matter? Mr John Morgan, I am calling you out to laugh in my face personally. No computer no police no phony intake workers reading from a stupid script, but you your self in the flesh to tell me I do not need your help the most at this point in my personal life. Be about it, your mission statement because at least your family found a lawyer to hire, be it a bad one or not, they didnt laugh in your family's face after calling the law making false reports as well as false advertising the standard they live by. Business Response /* (4000, 9, 2022/04/14) */ Mrs. ******* I can assure you this isn't an automated response. I am so sorry that our firm was unable to take on your claim at this time. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We always strive to ensure clients understand the reasons we are not able to take on a case, but if you do not feel you received a sufficient explanation, please reach out to us so we can further discuss it with you. Consumer Response /* (4200, 11, 2022/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept that response because if I did then I would be condoning Mr John Morgan falsely advertising his service. His mission statement is clear about the kinds of people he represents, "whenever, wherever" his help is needed the most. And for the simple fact that his staff called the police to do a well check ...if thats not in fact needed the most, when is? And why is Mr Morgan himself not communicating with me. Instead using someone to respond to my complaint that is unidentifiable and failing to address the real issue. I was issued 2 int or doc #s. I am not interested in hearing another generic response that is not addressing the issue at hand. MR JOHN MORGAN HAS LIED WITH HIS MISSION STATEMENT, AND PLACATES THE PEOPLE HE IS CLAIMING TO BE FOR. THIS IS SIMPLY UNACCEPTABLE.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I initially contacted Morgan and Morgan regarding a legal issue I want assistance in resolving. However, they call multiple times a day, sometimes leaving messages, other times not. Problem is I requested they stop calling me a few days ago, they have called me 7 times since the request to stop calling me. It is now to the point of harassment.

  Business response

  04/20/2022

  Business Response /* (1000, 5, 2022/04/04) */ Good afternoon Mr. *********, First off, I'd like to apologize for any inconvenience that this may have caused you. After looking into your file, I noticed you had several consultation inquires, one still open, that may have been causing you to receive calls from our firm. Per your request, I went ahead and closed out the open consultation inquiry to cease these calls. I do see a rep you spoke with on 3/28 as well and notated to cease calls to you. Considered this handled. I do hope that this resolves this for you. Thank you, Consumer Response /* (2000, 7, 2022/04/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They are on the record now, any future contact from them will result in adverse litigation

• Initial Complaint

  02/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Case has been settled and it has been 10 days! Send me my money! There is no reason why it should take so long to receive payment for money that I am entitled to already!

  Business response

  03/17/2022

  Business Response /* (1000, 7, 2022/02/22) */ Hello Mrs. ******, Thank you for letting us know about this. We are sorry to hear of your dissatisfaction regarding the delay of your settlement check. I was informed that your attorney and case manager have been in communications with you regarding your proceeds. All of the necessary information has been submitted, and I can assure you that you should be getting your proceeds any day now if not already received. There is a timeframe in which the funds have to be cleared which can delay things, but this is typically normal and no need for concern. We hope that this resolves your situation. Thank you,

• Initial Complaint

  01/30/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We did contact them 1/14/2022. Actually, my husband had a stroke. We called Morgan and Morgan 11 or 12/2020 to help with SSDI. Signed a contact they sent via email. We got a letter from social security that it had been filed electronically by HAROLD SCOTT BATES. That is the lasted I've heard from them. I have been doing all the communication and paperwork with social security. So, 1/14/2022 I called them. They transferred me a couple of places. Then someone told me they see where they had filed it. But had no more information. It's like they forgot it. Then someone apologized. They said they would call me back. I haven't heard anything. I just feel that they forgot my case after they filed it. I'm doing all the leg work. A year and they have never contacted us after signing. And still no contact since I called about 2 weeks ago. I feel like they just want to collect their fee if we get approved with no work on their part. They are supposed to be for the little people?

  Business response

  03/16/2022

  Business Response /* (1000, 10, 2022/02/21) */ Hello Mr. and Mrs.********, we are sorry to hear about this as our client's experience is held to the highest standard. I am reaching out to our Social Security department heads who are in charge of your case to initiate a speedy resolution. Someone should be in contact with you right away. Consumer Response /* (2000, 12, 2022/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Someone did contact me. I had to resign all paperwork. And I was told someone will contact us with more paperwork. I just have to make sure this is appealed urgently and correctly. I have dealt with Morgan and Morgan in the past with good success. Im hoping for the same here and that we are back on track.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩