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Complaint Details
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Initial Complaint
09/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I've been a customer since ****. I recently found out that 2 or more deposits did not get accepted through the phone deposit.1. I was not immediately notified while doing the transcation.2. During the translation, the credit union is not telling me specifically that they want on the back of the check the following " the is mobile deposit only with Georgia own credit union".3. They did not email, send a letter, call me. Or text me.4. They put the message in their online portal messages and I had no idea until a few days ago. 5. I have banking here for years and all of the rest if my mobile deposits went through the system with the wording on the back of the check "deposit only GAOwn".6. Why are most the checks being deposited accept these 2 or more checks that are worth around $2000 each check.7. When i spoke to the customer service on 9/22/22, she said they don't keep records of mobile deposits but for a short period of time.8. What kind of credit union is not keeping deposit information? 9. One of the checks was deposited on the mobile application that didn't get deposited in the bank, happened in March. It is now September. How can a credit union not have these records?10. Why are most of *********** going through, but somebody chose to not let these go through without proper notification?11. Where are my funds?12. Did someone at the bank take them?13. I need a full investigation into these 2 or more missing deposits. One is March 2022 and another one is June *******. The customer service person on 9/22/********** EST said her leadership team was going to call me back. I haven't gotten a call back. The name of the leadership representative is *************************** ext *******. I want a full investigation into the missing funds. 16. I want a much better way of communicating deposits not being made such as text messages, phone calls, letters, emails.17. the mobile app saying exactly the verbiage needed on the back of the check.18. Keep deposit records.
Business response
09/23/2022
Georgia's Own appreciates the opportunity to respond to ****************' case filed 09/23/2022. Georgia's Own will contact **************** once our internal investigation is complete.Initial Complaint
09/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Please see letter attached.Business response
09/23/2022
Georgia's Own appreciates the opportunity to respond to **************** case filed on 09/21/2022. Georgia's Own will contact ************ once we complete our internal investigation. Thank you.Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Please send me the documentation about this account. this is a billing error, I was not late. I'm working hard on trying to clean up my credit.This is hurting my chances on improving my living situation.Business response
09/08/2022
Georgia's Own appreciates the opportunity to respond to ********************** case filed on 09/07/2022. Georgia's Own will contact ****************** once we complete our internal investigation. Thank you.Customer response
09/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My account has been hacked by someone who used my information to do fraudulent transactions. I contacted the security department numerous times and sent in a police report. They have not helped me at all to get access to my account. They told me I was no longer able to use my online banking along with my debit card which I don't understand if someone else used my account. Please restore my account privileges with a new account number and I will pay any fees associated with this fraudulent activity. I just need access to my account.Business response
08/02/2022
Georgia's Own appreciates the opportunity to respond to **************** case opened 07/31/2022. Georgia's Own will contact **************** once our internal investigation is complete. Thank you!Initial Complaint
07/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was diagnosis with Covid 19 and was quarantined for 14 days. While I was hospitalized my pay check was deposited into the bank. My check was deposited into savings account . My checking account was overdrawn and I thought my pay check would clear the overdraft amount in my checking account. It didn't. They only allowed me the remainder to use. So I thought the overdraft was cleared up. It wasn't. My account is still overdrawn and the only thing that was taken was more overdraft fees. I have no money available to spend.Business response
07/25/2022
Georgia's Own appreciates the opportunity to respond to ****************** case opened on 07/23/2022. Georgia's Own will contact ****************** once our internal investigation is complete. Thank you.Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We paid off our marine loan on June 10, 2022. At this, time the ****3 termination has not been filed. I understand there was a 10 day waiting period for fund verification; however, I was told that on June 24th, the information was mailed to our county clerks office. 3 weeks later, no one has seen anything on this filing. I have called, spoken to several people, and sent several emails to no avail. Would just like this issue resolved sooner than later.Business response
07/15/2022
Georgia's Own appreciates the opportunity to respond to ****************** case filed on 07/14/2022. Georgia's Own will contact ************** once our internal investigation is complete. Thank you!Customer response
07/15/2022
Complaint: 17567334
I am rejecting this response because:i have been getting a similar response for weeks via emails and messages. I want to know when the ****3 termination was mailed and to whom. And if lost, what do they plan to do about it. There is no reason for it to take this many weeks.
Sincerely,
*********************Business response
07/21/2022
Georgia's Own has reached out to ************** regarding this case. Georgia's Own is waiting for additional information. Georgia's Own will continue to update **************. Thank you!Customer response
07/26/2022
Better Business Bureau:
The business has contacted me and working on this issue; however, it has not been resolved yet.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is in the works.
Sincerely,
*********************Initial Complaint
06/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I closed my accounts with Georgias Own due to several reason. Some of which are what I consider poor accounting and slow processing of transactions, poor customer service and lobby hours and the absolute worst ATMs ever. So after closing my accounts, which is a long drawn out process of cashing out one account, bringing the slip back to the banker, going back to close the second account and repeat. now, at least 6 months later, I get a letter saying I owe $5 and change. A second letter just showed up stating I owe $13 and change. So obviously my complaint of poor accounting is accurate because it took them over 6 months to actually ledger my account (which was dont at the time of closing) So where does this extra now come from and why do they thing it goes up every time. This should probably be a criminal case and would probably lead to a class action.Business response
07/05/2022
Georgia's Own appreciates the opportunity to respond to **************** case opened on 06/30/2022. Georgia's Own will contact ************ once our internal investigation is complete. Thank you.Customer response
07/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
06/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
An unauthorized Inquiry from GEORGIAS OWN CREDIT APR 27, 2021 appeared on my credit I did not give this company authorization to Inquiry about my credit.Business response
06/14/2022
Georgia's Own appreciates the opportunity to respond to ****************** case filed on 06/08/2022. Georgia's Own will contact ************** once our internal research is complete. Thank you!Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a customer of this ********************************************* for about 30 years. I have an *** CD that matured on 05/11/22. The rate to renew the CD with Ga's Own was not competitive, so I decided to transfer it to another institution. I contacted a Ga's Own representative and was told that there would be no charge to transfer the CD to another institution and was given a form for me and the other institution to complete. The other institution completed their portion of the form, and I completed mine. I sent the form back to the representative who provided it to me. When I inquired about when the check would be mailed to the other institution, I was told that I need to pay Ga's Own $25 for the check. I replied that I had not been informed of the charge for the check and wished the check to be mailed to the other institution without delay. The response I received was from someone else who sent me another transfer form but did not address the $25 charge. I was never told that there would be a $25 charge for a check to be issued to transfer my ***. Of all the institutions I deal with, none have this charge. I believe that Ga's Own deliberately conceals this charge from its customers.I want the funds transferred to the other institution specified on the transfer request form without delay. I do not believe that I owe Ga's Own any fee for the check.Business response
05/23/2022
Georgia's Own appreciates the opportunity to respond to Mr. ********* case filed 05/16/2022. Georgia's Own will contact Mr. ******* once our internal investigation is complete. Thank you!
Initial Complaint
05/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We contacted several times GA Own FCU to be reimbursed for the safe deposit box fee, as the service was not provided, see below the message we submitted on April 8, 2022, and the response we got on April 9, after that no one contacted us:"Hi I previously contacted (January 5, 2022 - ******** about be reimbursed for the save box fee, as our save box was opened without our approval, and all what was inside moved from Lindbergh location to Peach-tree one. So far, no one reached back to us, and/or reimbursed us.Who should we addressed that issue with? Could you provide email/phone number of GA OWN ************************************** you."------------------------------------------------------------------Lenyea ******** 4/9/2022, 12:09:57 PM Good morning,We appreciate your patience. We will forward your request to the appropriate department.Thank you ------------------------------------------------------------------Business response
05/13/2022
Georgia's Own appreciates the opportunity to respond to Mr. *******'s case filed 05/13/2022. Georgia's Own will contact Mr. ******* once our internal investigation is complete. Thank you!Customer response
05/14/2022
Complaint: 17198615
I am rejecting this response because: it is the same as previous two (after my phone call, and message on GA Own web site) = no promised actions follow.
Sincerely,
***************************Business response
05/23/2022
Georgia's Own appreciates the opportunity to respond to the case filed by ******************. Georgia's Own has spoked with Mr. ******* and are working on a resolution. Thank you!Customer response
05/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They contacted me with promise to get to the bottom of our unpleasant experience - it need to be seen what update they will provide.
Sincerely,
***************************
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Customer Complaints Summary
88 total complaints in the last 3 years.
27 complaints closed in the last 12 months.