Business ProfileforChervon

Fairly new *** MOWER STOPPED WORKING. Too bad I cannot do less than 1 star....I am going to rate the vendor also if they continue sales of a brand that has the worst support I have experienced. I called *** support and I was told take it to a ***air shop over an hour away and it would be 3 weeks to get it ***aired. I asked for something closer and was told because I bought it from Lowes that they would ship it for ***airs. Lowes was 10 minutes away so that seemed like a better solution. ***** in Deland Fl stated they were not part of the ***air process. I called *** while at Lowes and Lowes told *** they were not part of the ***air process but would help if *** provided a return authorization to *****, to which *** refused ***eatedly. (Wonder why?). In spite of Lowes telling *** they needed a return authorization in order to help me the *** *** told me to keep trying at Lowes. Then the *** *** said *** could direct ship me a mower but it would take 30 days as *** didn't have any mowers in stock. I told them this also was unacceptable, that my grass would be 30" tall, I needed it much sooner and I wanted this issue escalated to a manager. I was told by the *** *** that an *** manager would call me back that day.....I never received a phone call. I am in the process of writing Lowes to tell them my experience with ***, make Lowes aware of the consistently low rating of ***, show them the BBB complaints on ***, and ask them to consider selling a brand that has better customer support than ***.