Business ProfileforTowers at Summit Ridge

This place is infested with roaches and the apartment will do nothing about them. Theres mold in the apartments, the front office will lie and say nothing is wrong again and again and hang up on you when you try to talk to them. They took 8 MONTHS to fix our window in the bedroom and then yelled at me for water damage. We reported the stove broken in October and it was still broken when we moved out in February. I tried calling about our security deposit today only for them to say theyre keeping it because of a dog smell when I called everyone who helped us move out and they told us there was no smell. They also left a gas leak in our apartment for 4 months until I threatened to call the fire department to get it taken care of. Im currently in the process of reporting them to the city and filing against them for how they treated us while we lived there and them constantly violating our rights as tenants.****** claimed to not know we had issues in the apartment but was well aware we had to open a case and withhold rent to get her to fix our window. Things we have proof of and she continues to lie to everyone about. Absolutely disgusting and ridiculous treatment. Shut this place down or stop taking advantage of and lying to the people who live there.

This resident is irritated because they will not be receiving their security deposit.  A move out inspection was performed.  The apartment was left in acceptable condition other than the carpet odor; the carpet must be replaced due to the pungent odor of dog.  I put off closing the final account and we put an ozone machine in the unit for four straight days trying to get rid of the smell to no avail.  There is a signed statement in the move out file from all staff members verifying that the carpet needs replaced due to the dog odor. The statement was put in place of pictures as you cannot take a picture of an odor.  During the conversation I was trying to offer her the opportunity to come check out the smell in the apartment for herself; however, I was unable to finish offering because she would not quit screaming and calling me names.

In addition, the resident complained of a gas odor in the apartment and each time maintenance went to check it out and found no gas leak coming from the stove (no other gas exists in the apartment) the one day she called I had the Assistant Property Manager notify the gas company to come and check for the gas odor and it was cleared by the fire department.  

Both the health department (which was here just a few weeks ago) and fire department conduct regular inspections at this facility, and I have had no citations from either department.  

She called yesterday regarding her deposit and was told that she was billed for the carpet replacement, and she became furious screaming in the phone at me, calling me and the staff names.  and screaming overtop of me when I was trying to explain the process.  I told her I was handing up the phone because there was no need to try to continue to have a conversation while she was screaming.  The leasing agent was standing in my office while she was screaming and when I ended the call.  Then she called back several time and I had to tell her if she continued, I would need to contact the police. 

Most of our reviews come from residents who have been asked to move, evicted for non-payment, did not follow the rules or did not follow the instructions for move out. Unfortunately, it is difficult for folks to accept responsibility for their own responsibilities and actions.

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