We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Akron Auto Clinic LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileAkron Auto Clinic LLC

            Auto Repairs
            BBB accredited business

            Contact Information

            922 W Bowery St

            Akron, OH 44307-1900

            Get Directions
            Visit Website
            Email this Business
            (330) 434-9740

            Business hours

            7:00 AM - 5:00 PM
            Business Hours
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            7:00 AM - 5:00 PM
            Closed
            Closed

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.33/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA

            Accredited Since: 5/1/1982

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            922 W Bowery St, Akron, OH 44307-1900
            Email this Business
            BBB File Opened:
            9/27/2004
            Years in Business:
            45
            Business Started:
            1/1/1979
            Business Started Locally:
            1/1/1979
            Business Incorporated:
            1/14/2009
            Accredited Since:
            5/1/1982
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Frederick & Marietta Franks
            Hours of Operation

            Primary

            M:
            7:00 AM - 5:00 PM
            T:
            7:00 AM - 5:00 PM
            W:
            7:00 AM - 5:00 PM
            Th:
            7:00 AM - 5:00 PM
            F:
            7:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Marietta Franks, Partner
            • Mr. Frederick L. Franks, Partner
            Contact Information

            Principal

            • Ms. Marietta Franks, Partner
            • Mr. Frederick L. Franks, Partner

            Customer Contact

            • Ms. Marietta Franks, Partner
            • Mr. Frederick L. Franks, Partner
            Additional Contact Information

            Fax Numbers

            • (330) 434-1156
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have received a call today (07/29/2024) from *****, they have had my vehicle since (06/02/2024) and are now finding more work in the brake system, first we called an assistance organization to help reduce costs and ***** thought they were a scam and dismissed them, they quoted us $865.30, after we paid $335.00 to get the repairs started (06/24/2024) they sent the technician on vacation for 2 weeks without notice, then they put him on another job, so he didn't even start it until (07/26/2024), we finished the initial estimate also on (07/26/2024), now (07/29/2024) they say threads are damaged on a part, and they will keep the costs low, but we are on fixed income until we get our vehicle back, so we do not have room for even low costs.
            Read More
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Damond F

            03/20/2024

            My name is ****** and I went to them about a year ago to get a tune up they charge for it  and then the check engine light was on as well after the tune up, ask if we wanted to just past a e check and I told him I want to get it all the way fixed that should have been  the first red flag that they don’t do work correctly !!! Then when I got  my jeep back it didn’t pass e check which means they didn’t fix what they was suppose to. I took it back  because of the engine light came on as well, they proceeded to tell me I need a new engine and it will cost me 10000 plus labor i didn’t know what to do so I got a second opinion then he told me that they change two of my wires so I call auto clinic to see why they only changed two wires in a tune up he try to tell me I only paid for a half of a tune up at this point I was confused because who pays for a half of a tune up I just want my money back for the poor work them misleading me and also I’ve charging me for work they didn’t do.

            Akron Auto Clinic LLC Response

            03/25/2024

            ******, please look closely at your invoice. Youll find documentation of the diagnostics, recommendations and repairs made. If you look closely, youll find your recollection is not accurate. Please call us, we can read through it together and come to an understanding. I believe you will no longer feel cheated, once you see and understand what was written on *********** ticket. Thank you for bringing this to my attention.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Akron

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.