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          Find a Location

          Bill Harris Auto Center, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileBill Harris Auto Center, Inc.

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            2245 Claremont Ave

            Ashland, OH 44805-4510

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            Email this Business
            (419) 289-2000

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/20/1983

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Bill Harris Auto Center, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2245 Claremont Ave, Ashland, OH 44805-4510
              Email this Business
              BBB File Opened:
              9/27/2004
              Years in Business:
              43
              Business Started:
              1/1/1981
              Business Started Locally:
              1/1/1981
              Business Incorporated:
              2/2/1981
              Accredited Since:
              1/20/1983
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Scott Harris, Managing Partner
              Contact Information

              Principal

              • Mr. Scott Harris, Managing Partner
              Additional Contact Information

              Fax Numbers

              • (419) 281-6636
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/19/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              April 10th at 1:45pm I was going through Bill Harris's car wash ******* Laser Wash when the blower ripped my antenna fin cover off the back of the roof of my car as I, and my son were sitting in the car under the dryer. I immediately called the Bill Harris office and made a report as I drove back around and waited as another customer finished their car wash cycle, so I could go in to get my cover. After the other customer finished their wash my son ran in the bay and retrieved my antenna "fin"cover. The whole time I remained on the phone with a employee from Bill Harris, and was relaying everything that we were doing. The cover was not able to be reattached due to the plastic that surrounds the screws and attach the cover to the roof were ripped off in the drying cycle and there was no way to reattach without a new cover and installation. We (my husband and myself) tried numerous times to contact and discuss a resolution, but the Bill Harris office employees kept referring us to their maintenance department. The maintenance employee called and took my statement and said he was "investigating" the incident, but when I suggested to check their cameras because I'm sure it caught both the incident of my cover ripping off, and my son going in to retrieve the cover, but when I mentioned that, he was quick to tell me that the camera wasn't the best quality, but my son went in to retrieve the cover when the wash was not in motion, so I'm positive it picked up him retrieving it off of the floor of the bay. The maintenance employee said he was going to speak to the other employees at the Bill Harris office and discuss getting a new cover, but we never received a call back. When I, or my husband call to discuss our complaint, we are referred to the maintenance employee, who has not called us since the initial report. We have been a monthly member/customer of their "Ultimate"(highest) car wash package for 2 years. We are disappointed in their unprofessionalism and lack of response.
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              Customer Reviews

              1 Customer Reviews

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              Most Recent Customer Review

              Tyson L.

              08/30/2022

              Absolute horrible experience. We had to beg the dealership to keep checking our Jeep Compass as we knew something was wrong with it. After having to beg, they humored us and put dye in and found that part of the motor needed replaced. Nothing but problems since then, including antifreeze dumping on the ground , coolant problems, emblems incorrectly placed after bubbling was repainted and the chrome trim broken with them trying to glue it back on. Only way we found out was the glue did not hold. We were ignored on every issue we needed fixed. Voicemail after voicemail would be left for this dealership with no return phone calls. 2 complaints were filed with **** concerning this dealership and the director of ********** had to get involved at this point due to the incompetence of the dealership. The plan was to have Jeep purchase our vehicle back from us and get us into a new one. Once we were unable to go that route at no fault of Bill Harris, we asked Bill Harris to fix the remaining issues and just be done with it. **** Harris is now refusing to fix the jeep because we waited too long to get ahold of *** and he states that he will not be helping us or fixing our vehicle because he will not deal with the bad reviews and stated that the problem will not be fixed by them and to go somewhere else. Not to mention that this dealership has every issue on record including the steering stabilizer needing replaced but once our Jeep was appraised, the appraiser said it needed ball bearings when in reality is is the steering stabilizer. So they dont really even know what they are doing. We were treated very horrible by this dealership and Every-time we would get upset with being ignored (rightfully so) they would give us excuse after excuse and even blame things that have happened in their personal life, which is no concern to me. Thankfully we are in contact with the director of Jeep sales at this point so we will be dealing with this on the back end of things.

              Local BBB

              BBB of Akron

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