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          Find a Location

          Jo-Ann Stores, Inc. has 308 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileJo-Ann Stores, Inc.

            Fabric Store
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Bankruptcy:
            On 03/18/2024, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 24-10418 . This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court for the District of: Delaware 824 N Market St # 500 Wilmington DE 19801 for resubmission to that court. The case number should be entered on the form.

            Contact Information

            5381 Darrow Rd

            Hudson, OH 44236-4000

            Get Directions
            Visit Website
            (330) 656-2600

            Customer Reviews

            1.03/5

            Average of 133 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            427 complaints closed in last 3 years

            218 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 81

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Jo-Ann Stores, Inc. has 308 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              5381 Darrow Rd, Hudson, OH 44236-4000
              BBB File Opened:
              9/27/2004
              Years in Business:
              81
              Business Started:
              1/1/1943
              Business Started Locally:
              1/1/1943
              Business Incorporated:
              12/8/2008
              Type of Entity:
              Corporation
              Alternate Business Name
              • Jo-Ann Fabric and Craft Stores
              • Joann.com
              Business Management
              • Mr. Wade Miquelon, Chairperson/CEO
              • Ms. Sarah Smith
              Contact Information

              Principal

              • Mr. Wade Miquelon, Chairperson/CEO
              • Ms. Sarah Smith
              Additional Contact Information

              Fax Numbers

              • (330) 463-6760
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              427 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/15/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Where do I even begin! I’m sick of dealing with ***** Fabrics, Every single order I place has a problem. When I order a store pickup, they take my money and after days, cancel the order. One order was for 5 items, every single item was not at the store? This keeps happening over and over. Then when you go online to check the order, they NEVER list the correct amount you were charged on the order, NEVER. It’s always listed at the FULL amount. I’m sick of it. Then when you reorder online (good luck trying to figure out the sale price you were previously charged for an item) you may not get it in your order. They send everything out in bits and pieces. Your whole order, NEVER comes all at once. Then there is the pain in the a** trying to call customer service. They are more often than not “home crafting.” Then when you do manage to reach the (man yes the same one has answered each time) he DOESN’T listen. Good luck explaining multiple issues, over and over. As I said, every single order I have placed has had issues. It’s BS when they “cancel” your order, yet KEEP A HOLD on your money. What was once a fun store, has gone to h#ll.
              Read More
              Read 426 More Complaints

              Customer Reviews

              133 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Parker B

              11/15/2024

              I wish I had looked at the reviews before placing an online order. I placed an order on October 26th, all the items shipped separately, one item arrived broken (and the broken piece was not in the package so it was presumably packed up and sent to me already broken), then on November 10th I was told that the rest of my order (half of my total order) was canceled because it was out of stock (which all but 2 things were and still are in stock) but that I could reorder them (????) and call them to try to get reimbursed for the price differences and for shipping (make it make sense). I asked customer service to escalate my issue to someone who could tell me why my order was canceled and now I have to jump through hoops to get the items I order over 2 weeks ago, which they refused to do and signed the email until next time. I simply responded oh, there will not be a next time. Terrible service and even worse customer service.
              Read 132 More Customer Reviews

              Local BBB

              BBB of Akron

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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