ComplaintsforRUDIS

• Initial Complaint

  08/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 7/31 I order my son a pair of back to school sneakers and backpack. Order number ******. At that time the shoes were 135 dollars, today a week later my sister asked me to send her a link to the shoes, and not only is the original price of the shoes 20 dollars cheaper, but there also have a sale going. The backpack I ordered was now 60 dollars. When I compared the cost between todays cost to order them and what I paid it was a different of 70 plus dollars. When I called customer service he made me aware that he can not issue a refund but has been telling the other customers to send back the merch and reorder to get the price. The issue with that for me is my son is actively wearing these shoes and backpack as school has started. Sales happen, but less then a week later the items being 70 dollars cheaper and being offered free shipping is an insult. Especially knowing im not the only customer with this complaint.

  Business response

  08/07/2024

  Hi *******,

  Thank you for reaching out. I am sorry for any confusion, when talking to one of our customer advocates. The system will not allow for a price adjustment once and order has already been shipped and delivered. Unfortunately we can not make the system do it. 

  The sale we are having now is only 20% off. A savings for your total including tax $222.60 would be a  total of $44.52. If you would like this amount on a Rudis gift card code to use for future purchases I can do that for you. Unfortunately I can not do $70.00 as that would be more than the sale. 

  We apologize for any inconvenience this may have caused. Our customers our the best part of Rudis!

  Customer response

  08/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ********** *******

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Placed order with team store several months ago. We finally received partial order (with no notification of shipment) We were missing a hat from the order but were never contacted about this. Per Rudis website: **Disclaimer: Product availability and inventory are subject to change. If an item is unable to be fulfilled, we will contact you regarding replacement products. Thank you for your understanding.** Emailed rudis about missing item and the said they would credit out account. That was it. No reason, no appology no anything. Rudis has to be the worst service of any vendor I have delt with in 20 years.

  Business response

  01/31/2024

  Hi *****,

   I am sorry to hear you have had an unpleasant experience. I have looked in our system and can only find orders from 2022 and 2021 under your name. I have included a screenshot of the orders i have under your name.  Is there a chance it could be in your wife name or your child's? Or would you possibly have an order number? I would love to get this fixed for you. 
  

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered on 11/7/23 in the amount of $344.44. Was given 4-6 week turn around and was promised to have order fulfilled before the wrestling season started. The first product came 1/16/24, this is 10 weeks later, the last product delivered on 1/20/24. My son was already in the middle of the season and 1/18/24 was his senior night. Season ended 1/23/24. Since my son was unable to utilize the product for his senior season there is no use for product anymore. I would like a full refund and am willing to return all products. We have called multiple times and every time we are informed a supervisor will contact us, but we have never been contacted by anyone from this company. Order Number is TS-******.

  Business response

  02/01/2024

  Hi Sir,

   I am so sorry your son missed his items for his senior year. I show your team store closed December 11th with an expected delivery of 8 weeks. I am showing this would be Feb 5th. All time lines are discussed between coach or team admin with the account manager with an agreement. I have attached a screenshot of your team store fo your viewing. Again I apologise for any confusion. 

• Initial Complaint

  01/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I originally placed my order 11/1/23 which was part of a large custom team order. We were told once there team store closes (11/5/23) it could take up to 6 weeks to receive our order. Well after multiple calls from many parents in our group incliluding me with multiple different excuses and even out right lies to some parents about communication with our team coach about resolution we are now 12 weeks from the store close and halfway thru our season when the order finally arrived only to be wrong . I currently have multiple rudis singlets for my son that I used to accurately size him for his new singlet. I ordered an adult xs and a youth med shirt but I received a yxs singlet and a med shirt. As the order arrived it matches the pacing slip however there is no way I would have selected either of those sizes as there is no one in our home who could possibly wear those sizes. I complete multiple clothing orders from other spots for my son's and have never encountered this level of non communication and outright refusal to accept blame for the issues team wide . Not sure how they botched this order this bad but I would like them to resolve the size mixup or at the very least accept my return for a refund. Our family has been a rudis family using multiple rudis bags, shoes, shits and head gear and I'm very saddened about the way this entire situation has unfolded

  Business response

  01/24/2024

  Hi ******,

  I apoligise for any delays you have encountered. I also apologise that the account manager has not reached out. They do all their communication with the coaches or admins of the team other wise they may have thousands of calls. I have included a screen shot of your order and emailed you an invoice so that you can see you acually ordered a Youth Extra small singlet and an Adult Med Tshirt. Please please let me know if you have any further questions or concerns. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My son started his first year of wrestling for a local wrestling league. We were told to order our shirts and singlets through Rudis by the last day of October. Our order by date was extended to Sunday, 11/05/2023 with the impression shirts and singlets would arrive prior to our first meet on 01/09/2024. I like many parents of children in the league received a tracking number, the tracking number showed that both the shirt and singlet were shipped. When opened, all of the parents received the shirt but NO singlet. I reached out to Rudis via e-mail and received a generic e-mail response. The coach of the league reached out and was told the singlets would be shipped in two separate “waves” as all orders were split into two. Some would receive their singlets the week of 12/29/23 and the rest would received their singlets the week of 01/19/24. Imagine the disappointment when fast forward to present day (01/08/2024) and none of the parents have received their child’s singlet for our first meet TOMORROW. Our league has a total of (5) meets, all of which look like our team will have maybe (1) and/or (2) meets to wear their singlet “if it is even received.” Customer service has been a nightmare to deal with. I have reached out via e-mail and telephone, like many parents all to be told completely different stories. I do NOT recommend dealing with Rudis as each parent on our league spent at least $125.00. Multiply that by 30/40 children and we are looking at $3,750-$5,000 the parents of our league has given to Rudis, that doesn’t include the “extras” parents purchased through Rudis. I would not and will not order a single item through Rudis again.

  Business response

  01/11/2024

  Hi **********, Thank you for reaching out. I apolosgise for any delay!  All timelines are discussed between the coach and the account managers.  I have included a doc of delivery of your singlet. Please let me know if you have any further questions or concerns. 

  Customer response

  01/19/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  01/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In the fall of 2023, I entered into an agreement with RUDIS custom order sales to market and sell customized wrestling gear for my son's high school team in Hammonton, New Jersey. I acted as the representative of that team and made decisions about the products and online store on their behalf. During the time of the direct buy online store, I was in contact with the company's sales representative. Upon the closing of the store, sales were discussed and assurances were made about quantities, material items, and timely delivery. During this time there was no incident. Problems did arise once I was unsuccessful with reaching the company after the delivery window passed. Several athlete parents contacted the company on their own with no resolution. My family finally received our order but the advertised clothing material was not issued. The company did try to tell me that the authorized team organizer (which would have been me) approved of the changes, but I never was contacted or agreed to such changes. I am seeking for the company to reprint it on the correct items for my personal family order. I have called, emailed, and left several messages without contact from the company.

  Business response

  01/08/2024

  Hi ******,

  I apologise for the delay in response. I see on our end that there has been responses for emails. I apologise again if you have not had your issues taken care of. I will have your team store account manager reach out to you asap. Please let me know if you have any further questions or concerns. I hope you have a great season ******!

  Customer response

  01/10/2024

  there has been NO attempt to resolve this matter with me. I have not heard from any representative of Rudis either through phone call or email.  
  

  Customer response

  02/16/2024

  I have NOT been contacted by Rudis or any representative from there nor have I been refunded the cost of the products. 
  

  Business response

  02/29/2024

  Hi ******,

   I am so sorry we were unable to satisfy you. Your order has been refunded and an additional $50.00 gift card for you to use as you please has already been sent to you to make things right. We appreciate your patience and understanding. 
  

• Initial Complaint

  12/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed our store order at the end of October with a 6 week ship rate. It has now been almost 10 weeks and I keep getting different answers. No one will call me back or be honest. I have many angry families who are without items they paid for.

  Business response

  01/02/2024

  Hi ******,

   I am showing team store was 6-8 weeks delivery, with items delivered by week 8. I am showing you had two shipments from us. Please let us know if you have no received them, the text from you to the account manager stated you got all your items. Please let us know what we can do to make this any better for you. 

• Initial Complaint

  12/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered my son’s wrestling uniform as soon as the link was available. It has been almost two months, and we still have not received it. I called to cancel since the season is about over, and I was told it would be shipped in the next two weeks and there would be no refunds. Awesome, we will receive a uniform that will not be used this season and very likely too small next season. I guess I’ll have him wear his singlet out and about so that I do not feel like I wasted so much money. Ridiculous. I will never order from this store again.

  Business response

  01/02/2024

  Hi *****,

  Thank you for reaching out. I am showing your team store closed on November 10th with an estimated delivery of 6-8 weeks. All Custom items take a few weeks to be finished. The Account manager and coach agree on this time line. I apologise that this was not comunicated to you. We sincerely apologize for any inconvenience this has caused you. 

  Customer response

  01/09/2024

   The order was placed on 5 Nov 23, and it still has not been fulfilled. Some items arrived in Jan, but past the 6-8 week window. It has now been over nine weeks from the order date, and we still do not have all the items. I do not want a discount code, I want the remaining items to be cancelled and refunded as requested in Dec.

  Business response

  01/12/2024

  Hi *****,

  I have attached a copy of the email sent to you to let you know all your items were refunded due to delay in production and the discount code was given to you on top of the refund for your patience and understanding. If there is anything else i could do to make this right please let me know. I can give you a call, if you would like me to discuss any further solutions. 

  Customer response

  01/21/2024

  I accept the business's response to resolve this complaint.
  

• Initial Complaint

  12/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a pair of wrestling shoes for my son for christmas, spent $158. They were a little small but he liked them so we just wanted to exchange sizes I didn’t see an option to do it online so I called. The women who answered told me they didn’t offer exchanges I would have to return and re purchase and told me where to go on the website. I completed the return and upon reordering I was getting a different difference to pay than what I was just returned. So I called back to inquire. The employee began rather rude whenever I asked why I was now being charged for shipping when I had a large order originally that waived the shipping fee. She informed me I could return ALL of my items and reorder them all again to get free shipping. She was very rude, mocking me when I would speak and ask questions. Very poor customer service.

  Business response

  01/02/2024

  Hi *****,

   We sincerely apologize for the confusion. Was your questions answered? Is there anything else i can do to make this better for you? We love our customers and we would love the chance to clear this up! 

• Initial Complaint

  12/12/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Team store orders closed on October 20 , 5-7 weeks before shipping is what it said and now we are approaching week 8 and I was told allegedly another 2 weeks before shipping . It will be halfway through the season. This is unacceptable. Provide the service you say you will provide in a timely fashion . This delay is absolutely unacceptable for the amount of money people pay for these products .

  Business response

  12/26/2023

  Hi ******,

   Thank you for reaching out. You are correct delivery was delayed. If you see on the tracking information i included, your custom items was shipped on time 12/03/2023. It is our apologise for the carrier delay. I went ahead and refunded your shipping for the delay. We hope you have a wonderful Season! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩