ComplaintsforRUDIS

• Initial Complaint

  12/12/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a singlet from this company in Sept for my son's wrestling on Nov. Finally as of yesterday someone actually answered the phone. Told me get singlet in 1.5 to 2 weeks. This morning woke up to a 80.00 refund which is wonderful. But didn't refund my shipping of 12.00 nothing was shipped. I want that money back also

  Business response

  12/19/2023

  Hi ****,

  Thank you for reaching out. I show that your shipping was refuunded the same day as the singlet. I have included screenshots of your order details including the refund for both the singlet and shipping. We hope you have a wonderful season!  Please if you have further concerns please feel free to reach us at ###-###-####  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I attempted to order a pair of Rudis Jordan Burroughs USA wrestling shoes several times during the month of December. The shoe and size were advertised as available, I received an order confirmation email, and twice my order was cancelled due to being out of stock. I finally ordered these shoes on December 22, 2022 through ****** Sporting Goods for my son as a Christmas gift. After just 4 weeks of use, these shoes are fraying and literally falling apart at the seams. They are $130 shoes that are coming apart in less that 1 month. I contacted ***** who said that only items in good condition could be returned, but that this is a defect and thus would be covered under Rudis' manufacturers policy. On 1/28/23, I emailed Rudis customer service with this information and several pictures of the defect in the shoes. I received a response today saying that there was nothing that they could do to help me.

• Initial Complaint

  12/11/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My son ordered two pairs of wrestling shoes and kept one pair, we returned the other with a tracking number. I received notification that RUDIS received the returned wrestling shoes. I have not received a refund to my credit card. I called and left several messages. Never been called back .The last call I made the mail box was full, I was unable to leave a voicemail. I then emailed three different times only to received a courtesy email stating they are experiencing high volume emails and the response maybe delayed. I just want my $99.00 refund. These shoes were returned 11/10/2022 please help. Thank you

  Business response

  12/22/2022

  Sent the following email to 

  **** ****** <*******@rudis.com> 9:49 AM (5 minutes ago)
  to ************
  Sent the following email to ******.
  
  ****** - Good Morning.
  My name is **** ****** and I am a Director here at RUDIS.
  I am aware of your situation and want to ask you straight forward if it has been resolved in regards to your credit card being credited back to you.
  
  If it hasn't, please give me a rundown on your situation, and I assure you that I will take care of it.
  Thank You.
  **** ******
  BBB Resolutions Coordinator from RUDIS 

  Customer response

  12/28/2022

  I received the refund thank you for your help.
  

  
  

• Initial Complaint

  12/07/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  While I understand this is during holiday time, this was not the first time dealing with Rudis/online ordering; this order was just the latest. I also understand supply chain, COVID, etc. But, it's time to stop using that as an excuse. If something's in stock, then mail it. If someone contacts you, get back to them. I keep reading about the horror stories of months and months of delays for orders placed yet item shows in stock currently. I had to repeatedly ask about an order back in August. I went back and forth. Finally, someone just canceled the outstanding portion of the order. As I can see from this and other online reviews, their customer service and delivery are issues that continually plague Rudis. My sister has also had the same issues. My latest order (#*******) was placed on 11/19 - plenty of time for holiday delivery. Three of the four items were delivered (I paid extra for expedited shipping knowing Rudis' history). And, just as others have stated, the entire order shows processed/delivered. I have sent several emails (used both regular email and their online-form submittal. (Note: I am still awaiting a response to an inquiry made in November). I have called the customer-service line which is a joke. It rings and rings and rings and rings. Or, it will immediately go to a voicemail which is ALWAYS full. I want to know the status of the wrestling shoes still pending delivery and make sure there isn't a mistake in their system. I want the shoes! My other issue is their gift cards. I gave one to my nephew (sister had the same issue) and unless he's using my email address, it's considered invalid! Doesn't that defeat the purpose of the gift? I send/give to them with the code, and they should be able to redeem with that code online. Nope! I didn't realize that he could not use the gift card when he tried, it was the gift card I had purchased for him for his own Christmas gift! I have the emails as reference and call times if needed.

• Initial Complaint

  12/01/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have placed two orders for Rudis youth wrestling shoes. Rudis has taken the money from my account in Oct 2022 and neither of the items shipped. I have emailed multiple time with the order number and have received zero responses. I've called multiple time, mailbox is always full! What is that all about? On the site it gives you the info for Customer Service, should get some kind of feedback. I looked on the Facebook page and I see many of the same complaints. I'm starting to see all the Black Friday and Cyber Monday Sales, How can Rudis be taking all these orders and money out of accounts with no chance of fulfilment? I just want my money back! Keep your shoes, I'll never have my kids or our program wear them. I think the wrestling community need to know about the poor customer service and how Rudis treats it customers.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an ordered (#*******) on 11/10 and never received shipping confirmation. When I search my order on the website it says order fulfilled, which it’s not. I never received it. I’ve sent two emails, have attempted to call several times. I only ever get a voicemail and am not able to leave a message. I even sent a message on Facebook. I have not gotten any response.

  Customer response

  11/25/2022

  Hi,
  I have heard from Rudis and the issue has been resolved. My items are supposed to be arriving today.
  

  
  

• Initial Complaint

  11/17/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order #******* was placed on October 28th and has still not been received. The order shows as processing and apparently has STILL not been shipped. Multiple attempts have been made to contact this company via emails and phone calls. No response has been received on this matter from RUDIS. I have been charged 219.00 for these shoes and have two kids waiting and needing them.

• Initial Complaint

  11/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a pair of wrestling shoes for my son, received the confirmation email, when attempting to click the link in the email it continues to tell me it’s an invalid order? However, checking my credit card, I was charged the 165$ for the item. I have called 6+ times and emailed 4 times to see where my item was or for a refund…anything..and not a soul has returned any of my messages or emails. And no matter what time you call or what day you call nobody answers their “customer service” line!

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I've had to buy and return four pairs of shoes now and they won't give me a return label they say guaranteed shipping I can't try the shoes on or they won't return them fed up and frustrated can't get the right size shoe nobody understands what's going on at this company very expensive shoes and poor customer service

  Business response

  07/26/2022

  Dear BBB, 

  This customer has contacted RUDIS through two different channels via two different emails and her husband also has an account and has contacted us via his email. All requested Return Documentation and Return Labels were provided per each request. They then called and asked for the documents, again, even though they were all sent to the emails that they provided the request through. Additionally, they said that they read on line that our return policy was bad and so didn't even try on a pair of shoes. RUDIS has provided all authorizations for all three of their returns without question. We are honestly, perplexed by their dissatisfaction. 

  Monday 07/25 the following email was sent to to both **** and ********* using all three emails from all three of their accounts. 

  Good afternoon **** and *********. 
  
  My name is ***** and I am the Director of Customer Care. I am reaching out to resolve your issue with our product and customer care service. I am very sorry to hear that you are having issues with purchasing the correct size for your son. I have no doubt that this has been very frustrating; having to return and purchase multiple times. I have also been made aware of your complaint with the tread on the pair of Ninety Five's that you recently purchased and I will be sharing your concern with our Product Department to review. At RUDIS we take pride in the quality and durability of our products and will always take accountability when we fall short.
  
  As you have both called and spoken to multiple staff, have multiple emails and accounts with RUDIS and have, thus, received numerous correspondence through multiple RUDIS accounts, I thought it best to send you an email with all three of your contacts so that we can all get on the same page. Please send all future correspondence to this email so that we can avoid any further confusion.
  
  To ensure that you have everything you need to process your returns I have attached Return Authorizations for the following shoes: 
  SF Tbilisi Black Size 2
  Ninety-5's Black Size 2
  Great Wave Size 4.

  Additionally, I have attached three shipping labels for you to use for these three returns. I am hopeful that the Great Wave Size 4 fits your son and provides excellent support and grip. I provided the Return Authorization just in case as you mentioned in one of your most recent emails that you think he may need a size 3.
  
  I am hopeful that you find having all of this information in one place helpful. Please do not hesitate to contact me at the number below. Please just make sure to request to speak to "***** ***********." I have reached out a couple of times via the telephone to work though your concerns with the number that we have on file ###-###-####, but was unable to leave a message as voicemail was not set up.
  
  To help with the processing of your return, please follow the steps below. Once the package has been received, we typically process the refund in 48 business hours. A refund will be issued back to your original form of payment. Please note, original shipping charges are non-refundable. For the Ninety-5's your shipping will be refunded as the return is to your dissatisfaction with the product.
  
  1. Place item(s) that are being returned in a secure box. Items must be in original unused condition with tags still attached.
  2. Include the attached Return Authorization sheet in the box.
  3. Place the Shipping Label on the package. If your request was submitted within 30 days of the purchase date, a Prepaid Shipping Label will be attached to this email for you.
  4. Drop off your package at the shipping vendor listed on your Return Shipping Label. If you need to arrange for FedEx to pick up the package, please visit the following link: https://www.fedex.com/grd/rpp/ShowRPP.do
  
  At this point we have configured a new system that no longer offers exchanges. If you are interested in purchasing a different size, you may do so at any time. Once we receive your package, we will move forward with processing your refund. Please let me know if you have any questions.
  
  All the best,
  
  ****
  

• Initial Complaint

  07/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  This company false advertises. They had advertised for a week on social media and their website that the Jordan Burroughs Alpha 2.0 Adult Wrestling Shoes Lady Liberty were going to be released on 7/4/22 at 12pm EST. These were a limited edition release and they ended up releasing them early. Why are you advertising to your customer base that you are releasing at a certain time and then release them early not giving everyone fair opportunity.

  Business response

  07/15/2022

  Dear *******,

  Thank you for reaching out to us through the Better Business Bureau. We are sorry for the confusion and frustration that you experienced regarding our July 4th Lady Liberty Shoe drop. Our customers are the most important part of our brand, and we strive to provide an excellent customer experience every time. It was always our intent to release the shoes at noon. The store opening early was an unforeseen event that was related to the E-commerce platform used to release the sale.
  

  Rudis is not just a brand, but a way of life. We stand by our culture and business practices and have no history of false advertising. It is our hope that you will not judge our company based on this isolated and unintentional occurrence. We have reached out to you via telephone and email and believe that we provided you with an adequate response and provided a level of customer care that left you satisfied. 

  Sincerely, 

  RUDIS Customer Care

  Customer response

  07/15/2022

  I accept the business's response to resolve this complaint.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩