Business ProfileforMooreShade4Less
Current Alerts For This Business
On August 29, 2023, BBB submitted a written request to the company encouraging them to address the increase in complaints. The business responded to the BBB that this year has been most overwhelming year to date and they have never experienced anything like this. Their awnings dealer moved cross country unexpectedly due to unsafe working conditions. The factory they relocated to received damage from a recent hurricane resulting in lost product and incorrect or inconsistent updates regarding products. There is an additional delay with the contracted shipping company, which is also delaying the shipping process.
The business has agreed to the following action:
On November 4, 2023, the business responded by stating, "As the year is winding down SunSetter has teamed up with a new carrier and freight company, which should impact any of the delivery, warranty and customer service concerns. We feel like this was an eye opening experience and expect to have all concerns addressed by the end of the year."
The BBB will continue to monitor and update.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 3593 Medina Rd # 109, Medina, OH 44256-8182
- BBB File Opened:
- 1/1/2007
- Years in Business:
- 17
- Business Started:
- 1/1/2007
- Business Started Locally:
- 1/1/2007
- Business Incorporated:
- 1/5/2007
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- MHI Associates LLC
- Business Management
- Mr. James Moore, Owner
- Ms. Laurie Moore, Owner
- Contact Information
Principal
- Mr. James Moore, Owner
Customer Contact
- Ms. Laurie Moore, Owner
- Additional Contact Information
Fax Numbers
- (888) 952-0378Primary Fax
Phone Numbers
- (866) 497-4233Other Phone
Email Addresses
- Primary
- Complaint
- (888) 952-0378
Customer Complaints
26 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
12 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Marsha F
1 star10/16/2024
MooreShade4Less Response
10/17/2024
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