Business ProfileforShambaugh Cleaning & Restoration
Additional business information
On December 12, 2022, BBB contacted Shambaugh Cleaning & Water Restoration LLC about its "Satisfaction Guaranteed" claim on its website and other social media.
According to the BBB Code of Advertising, advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.
The business responded on 1/31/2023 and stated, "Although our advertising is legal, Shambaugh Restoration has read the BBB code of advertising and agrees to revise our advertising over the next 90 days. There will be some form of “we strive for” or “Our goal is” within the new campaign."
At-a-glance
Customer Complaints
6 complaints closed in last 3 years
3 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- 519 Home Rd N, Ontario, OH 44906-2325
- BBB File Opened:
- 9/27/2004
- Years in Business:
- 39
- Business Started:
- 8/1/1985
- Business Incorporated:
- 2/23/2011
- Accredited Since:
- 4/7/2023
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Shambaugh Cleaning & Water Restoration, LLC
- Business Management
- Mr. Jeremy Shambaugh, CEO
- Mr. Bill Mellick, Operations Manager
- Contact Information
Principal
- Mr. Jeremy Shambaugh, CEO
- Mr. Bill Mellick, Operations Manager
Customer Contact
- Mr. Bill Mellick, Operations Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Emily G
2 stars06/26/2024
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