Business ProfileforSummit Racing Equipment

Ordered a replacement tailgate April 18th. Arrived April 22nd damaged. A replacement was offered and I was told I had to hold on to the original for 14 days while I wait to hear back from the supplier. Um ok. Replacement arrived April 26th even more damaged than the first. I immediately started return process. Was told I had to take to UPS store for return. Inconvenient due to size and weight but I complied. Tailgate returned proof of delivery May 10th. Reached out May 15th as online policy stated it should take up to 5 business days. I was then told 3-7 by customer service rep. I waited and again reached out after another week. Then told 7-10 days. Though the website clearly states 3-7. Today is May 25th almost one month after I sent my return and was told they are still processing the refund. I asked about the previous info I was given and was told that was all correct. So why no refund? Customer service rep then begin calling me sir purposely to be rude. Very unappreciated. He also said they were being courteous by even processing the refund my Monday. That's courteous to this company? I asked for a supervisor and was told someone would call. Nothing. Ive already reorder from another company and received not damaged!!! I'm clearly over this business and I'm giving them til Tues 5/28 to refund my order or will be doing a charge back from my credit card. Very unacceptable practice and poor customer service. Return customers money!!!